Top Entry Level Customer Success Jobs

Manage day-to-day relationships with wholesale customers to deliver frictionless service: handle inquiries, onboard accounts in CRM, communicate updates, collect feedback, run account analysis and quarterly reviews, collaborate with sales and cross-functional teams, and ensure compliance with policies.

Build and maintain enterprise client relationships as a trusted post-sale advisor. Develop client success plans, support onboarding and training, resolve challenges, monitor satisfaction, coordinate across internal teams, support business reviews, track engagement in CRM platforms, and identify opportunities for expanded services and account growth.

The Director of Technology Customer Success role supports JLL’s technology customer success organization. The posting provides limited role-specific responsibilities or qualifications, but indicates responsibility for customer success leadership within a technology-focused environment. The position is remote from Boston, offers $90,000–$115,000 annually, and does not provide visa sponsorship.

Serve as a primary customer contact, resolving support questions through email, phone, chat, Slack, and in-app channels. Diagnose complex issues, coordinate with account management, product, engineering, and third parties, manage escalations and documentation, communicate product updates, and provide customer insights to improve the platform. Maintain high customer satisfaction while developing deep product expertise and supporting the company’s growth in a fast-paced startup environment.

Leads and develops a customer success representative team supporting B2B distribution customers and outside sales representatives. Oversees quoting, sourcing, order entry, supplier coordination, delivery follow-up, returns, claims, and escalations. Manages staffing, coaching, performance, hiring, and cross-training while ensuring service standards, accurate documentation, and timely issue resolution. Partners with Purchasing, Pricing, Contracts, Accounting, Sales, Warehouse, and Technical Services to improve workflows and resolve fulfillment or billing problems.

Provides customer support and administrative assistance to athletes, parents, coaches, and prospective members. Responsibilities include answering inquiries, explaining programs and registration, updating accounts, resolving concerns, maintaining records, communicating schedule and event updates, coordinating with staff, and supporting tournaments and club activities. Requires strong communication, organization, empathy, accurate recordkeeping, and proficiency with common office and customer-management tools.

Manage enterprise customer success across the US by guiding onboarding, building stakeholder relationships, executing engagement plans, analyzing usage and health data, addressing risks, coordinating issue resolution, conducting check-ins and business reviews, gathering product feedback, and identifying expansion opportunities. The role owns retention metrics and requires SaaS customer success knowledge, cybersecurity fundamentals, and strong cross-functional communication.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Manage a portfolio of high-value mid-market customers, serving as a strategic partner throughout the customer lifecycle. Drive platform adoption, value realization, retention, and customer health through success planning, business reviews, roadmap discussions, and stakeholder engagement. Collaborate with implementation, services, product support, and product teams to resolve issues, deliver insights, identify risks, and communicate customer feedback. Maintain account plans and documentation while supporting influencer marketing program outcomes.

Manage proactive client outreach, onboarding support, product education, feature adoption, and ongoing engagement. Serve as a liaison between clients and internal teams, provide consultative support, gather feedback, identify product improvement opportunities, and help enhance client satisfaction. The role also coordinates training, workflow improvements, client communications, and personalized resources while serving as a platform expert.

Supports customer onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitors customer engagement data, documents interactions in CRM, coordinates implementation schedules and budgets, and collaborates with internal teams to implement feedback and improve products and services.

Serve as a strategic partner to higher education customers by leading onboarding, driving platform adoption, monitoring customer health, analyzing engagement data, and delivering actionable recommendations. Conduct quarterly business reviews, support retention and expansion opportunities, document interactions in HubSpot, and collaborate with Account Management, Product, Support, Marketing, and Content teams to improve customer outcomes and product value.

Manages relationships with gaming organization leaders, serving as the primary contact for Arrow International. Develops and coordinates promotional schedules, strategies, and offers to drive retention and engagement while meeting budget and legal requirements. Supports new deployments, resolves issues, manages timelines across multiple organizations, identifies expansion opportunities, and contributes to process improvement. Requires strong organization, communication, collaboration, business judgment, and adaptability, with gaming KPI knowledge preferred.

Manage enterprise customer relationships after sale, driving adoption, value realization, retention, and growth. Develop success plans with senior stakeholders, coordinate large-scale license rollouts, lead customer education and training, support change management, translate product feedback internally, and use qualitative and quantitative insights to improve account outcomes and Customer Success processes.

Onboard and engage Gartner clients to maximize subscription value. Partner with stakeholders across functions, introduce services, align Gartner resources to client priorities, collaborate internally, and use insights and metrics to drive satisfaction, retention, and growth.

Manage and grow client relationships, onboard new clients, communicate Gartner value, facilitate client engagements, surface priorities, recommend action plans, collaborate with internal teams, and monitor client engagement metrics to drive satisfaction, retention, and subscription growth.

Manages strategic client relationships throughout the operations and maintenance phase, serving as the primary customer contact. Oversees contract delivery, renewals, invoicing, compliance, customer experience initiatives, operational improvements, executive reporting, issue resolution, and cross-functional collaboration. Supports implementation handoffs, customer change requests, revenue and margin targets, audits, hearings, and regular engagement with Sales and Product teams.

Onboard Gartner clients, introduce services, understand business priorities, and align resources to maximize subscription value. Partner with senior and junior stakeholders across business functions, drive engagement, satisfaction, retention, and growth, and collaborate with internal teams to deliver effective solutions. Use client insights and metrics to improve service delivery while supporting account management and connections to Gartner experts.

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Own client relationships, drive retention and satisfaction, monitor account health, coordinate internal delivery resources, lead business and technology reviews, maintain technology roadmaps, and identify growth opportunities. The role serves as a trusted advisor to decision-makers, aligns technology recommendations with business goals and budgets, manages client risks, and ensures consistent communication and follow-through across teams.

Supports prospect demonstrations and new-client onboarding by understanding business priorities, presenting Gartner products and services, researching executives and companies, and collaborating with Sales and internal teams to drive engagement, purchasing, and long-term client value.

Leads Customer Success and Renewals teams within a cross-functional sales pod, owning renewal forecasts, gross retention, adoption, customer health, and expansion. Coaches managers, oversees performance, manages strategic accounts and escalations, and partners with Sales on lifecycle execution, GTM planning, QBRs, and net revenue retention. The role requires commercial leadership, SaaS customer success expertise, data fluency, and effective cross-functional collaboration.

Manages strategic relationships with complex, high-value clients as a trusted technology advisor. The role develops executive partnerships, leads Strategic Business Reviews, creates customer success plans, identifies risks and opportunities, analyzes customer health and service trends, and coordinates internal teams to improve adoption, retention, satisfaction, and long-term growth.

Own customer relationships throughout adoption, expansion, and renewal. Drive platform usage, customer health, retention, ROI, and account growth while identifying upsell opportunities. Lead business reviews, negotiate renewals, track risks and opportunities in Gainsight, and collaborate with Product, Engineering, Support, partners, and dealers. Educate customers on mapping and surveying solutions, communicate product value, and maintain strong strategic relationships in a B2B SaaS environment.

Support Paymode vendors by resolving inquiries and escalations, driving product engagement and adoption, identifying retention risks, and protecting revenue. Build strong customer relationships, collaborate with Account Management and internal teams, present customer success data, and contribute to process improvements. The role requires strong communication, problem-solving, prioritization, and customer relationship skills in a fast-paced fintech environment.