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The Technical Support Specialist will be the first point of contact for customers experiencing technical issues, providing solutions and guidance. The role involves collaborating with internal teams to resolve inquiries and enhance customer experiences, all while managing expectations and ensuring an efficient process.

Leads and participates in the monitoring, maintenance, support, and modernization of systems and software to ensure stability and compliance to technology standards. Responsible for incident detection and resolution, root cause analysis, and maintenance activities. Coordinates with delivery teams, applies automation and scripting for proactive incident management, collaborates with all lines of business, and has experience in various production support roles.

As a Technical Support Engineer, you will troubleshoot technical issues for enterprise customers, provide installation and configuration guidance, collaborate with engineering teams to resolve issues, write knowledge base articles, and stay updated on product advancements.