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Manage talent and engagement programs end-to-end: prioritize and align business needs, schedule resources, execute engagement initiatives (surveys, team building), oversee program lifecycle, stakeholder communication, reporting, and continuous improvement. Promote positive culture and employee development while coordinating with leadership.

The Sales Training Program equips graduates with the skills to become licensed Loan Advisors, emphasizing sales techniques, networking, customer service, and achieving performance goals.

The Sales Training Program prepares recent graduates to become licensed Loan Advisors, enhancing their sales skills and offering professional growth through training, networking, and performance management.

The FHA Loss Analyst ensures compliance of claims with investor and insurer requirements, conducts loss analysis, and provides reports to reduce loss exposure.

The Launch Sales Development Program prepares graduates to become licensed Loan Advisors through soft skills and sales training, networking, and certification opportunities.

The program trains college graduates to become licensed Loan Advisors, enhancing their sales skills and providing certifications necessary for the mortgage industry.

Process and file FHA Part B and non-conveyance claims (CWCOT, SFLS) and loss mitigation claims; submit title packages to HUD; follow up on claim payments and suspended funds; monitor reports/queues and attorney submissions; resolve exceptions, meet investor/insurer timeframes, update manager on trends, and improve processes to minimize losses.

Administer daily functions of the Special Loans portfolio, including SCRA eligibility, ARM index updates, partial release processing, buydown and balloon verification, loan-level maintenance, and customer support while ensuring compliance with federal, state, investor, and company guidelines.