Top Tech Jobs & Startup Jobs

Manage and grow a strategic account portfolio through new business, renewals, cross-selling, and upselling. Build customer relationships, lead consultative solution selling, close opportunities, and exceed revenue goals. Serve as the primary customer contact while collaborating with Customer Success and Account Executive teams. Requires strong knowledge of K-12 education customers, sales technology, CRM systems, and effective communication and presentation skills.

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Design and own API contracts across multiple products, build search and discovery capabilities for large content libraries, and maintain continuous delivery pipelines for code, infrastructure, configuration, and data. The engineer will shape engineering standards around security and governance, make technology decisions, collaborate with distributed teams, and mentor other engineers.

Build full-stack features for search, browsing, content curation, governance, and student exploration across education products. Develop backend services using databases, datastores, messaging, and cloud infrastructure, while building accessible TypeScript and React frontends. Write unit, component, and contract tests and add observability through traces, metrics, and logs. Work independently with distributed teams and help adopt AI-first development through multi-agent orchestration and formal engineering constraints.

Serve as a strategic talent advisor owning full-cycle recruiting for complex, high-priority roles across multiple functions. Partner with hiring leaders to design hiring strategies, source and assess candidates, manage interviews and offers, use ATS/CRM/analytics (Greenhouse preferred) and AI-enabled tools, mentor recruiters, lead TA projects, and improve processes while ensuring compliance and an excellent candidate experience.

Manage district and school customer portfolios through onboarding, adoption, retention, and renewal. Develop proactive customer strategies, assess and mitigate churn risks, lead strategic conversations, resolve product and support challenges, and promote product value. Analyze feedback and success metrics, contribute insights to leadership and product strategy, collaborate cross-functionally, support revenue growth through advocacy, and mentor other Customer Success Managers.