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Oversee the day-to-day operations of the Overseas Dispute team at a leading digital asset trading platform. Responsible for service delivery metrics, optimizing resources, developing global strategic workflows, improving customer experience, and ensuring compliance with regulations. Collaborate with stakeholders for product enhancement and drive innovative solutions.

The Operations Lead at OKX Europe will work closely with the General Manager to develop business strategies, monitor day-to-day operations, implement processes, set team goals, and maintain a strong team culture. Responsibilities also include overseeing expenses, mentoring teams, and coordinating cross-functional projects. The ideal candidate will have a Bachelor's Degree in a relevant field, strong project management skills, leadership qualities, and the ability to work effectively in a fast-paced environment.

Responsible for managing global theft and fraud issues, leading a team, optimizing processing processes, and collaborating across departments in a financial and blockchain industry setting. Fluent in English, Mandarin, and Cantonese.