Manager, Risk Operations (Mandarin & English Support)

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

1. Responsible for handling global theft and fraud issues, ensuring efficient team operation, formulating team goals and plans, and achieving related indicators.
2. Reduce the occurrence rate of platform fraud, ensuring that the number of theft incidents dynamically drops to zero.
3. Continuously monitor industry trends, optimize processing processes, promote product or tool optimization, and improve processing efficiency.
4. Cultivate and introduce outstanding talents to ensure sufficient talent in the team.

What We Look For in You:

1. Have at least 3 years of experience in handling theft and fraud events, including but not limited to identifying fraud patterns, investigating cases, and coordinating cooperation with law enforcement agencies.
2. Have experience in managing teams of 20 to 50 people, able to effectively lead the team, assign tasks, supervise major work processes, and ensure that the team achieves business goals.
3. Excellent command of spoken and written English, Mandarin, and Cantonese as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
4. Responsible for formulating departmental work plans and strategies to ensure the achievement of departmental goals and continuously optimize departmental operational efficiency.
5. Able to collaborate across departments, coordinate resources, and jointly address and resolve security and fraud-related issues.
6. Prior experience as a Risk Control Operations Manager in the financial and blockchain industries is preferred.
7. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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