Top Senior Level Customer Success Jobs in Washington DC,

The Environmental and Social Specialist will support environmental and social risk assessments for projects funded by Development Finance Institutions in Latin America. The role includes monitoring the environmental and social performance of active projects and requires expertise in relevant fields and fluency in Spanish.

The Mid-Level Administrative Specialist will provide comprehensive management and administrative support for projects focused on enhancing community resilience. Responsibilities include scheduling meetings, managing project documentation, monitoring budgets, and ensuring compliance with regulations. This role requires strong organizational skills, effective communication, and problem-solving abilities.

The Senior Consultant leads teams to deliver high-quality services for complex government organizations, focusing on human capital transformation. Responsibilities include managing projects, mentoring, developing consulting approaches, supporting business development, and maintaining client relationships.

The Contract Specialist will manage Personal Service Contracts (PSCs) ensuring compliance with USAID regulations and the Federal Acquisition Regulations (FAR). Responsibilities include drafting, negotiating, executing PSCs, addressing compliance issues, liaising with stakeholders, and supporting training for USAID staff, while maintaining detailed contract records and generating reports.

The Customer Support Engineer will provide technical support to SMB and Enterprise customers, resolving diverse issues through phone, email, and chat. Responsibilities include diagnosing product bugs, working with various teams to improve services, maintaining high customer satisfaction, and adhering to service level agreements.

The Sr. Manager of Customer Success will lead customer engagement, enhance team performance, and ensure exceptional service. Responsibilities include coaching teams, monitoring KPIs, and collaborating cross-functionally to improve customer journeys and retention. This role emphasizes strategic leadership in managing customer success initiatives.

As a Senior Client Experience Manager, you will build relationships with clients in the Life Sciences sector, generate new business opportunities, manage client relationships, and collaborate with teams to drive strategic initiatives. You will need to prepare impactful presentations and stay informed on industry trends and client news.