Top Senior Level Customer Success Jobs in Washington DC,

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.

The Senior Director of Consumer Retention at Nerdy will lead the retention division, drive strategies to enhance customer loyalty and satisfaction, manage a global team of retention specialists, and ensure high-quality learning experiences. This role demands operational excellence and a deep understanding of customer lifecycle management to optimize retention and increase customer lifetime value.

The Content Categorization Specialist will organize and classify stakeholder feedback, streamline data for analysis, and provide public comment review support. Responsibilities include data analysis, modeling, mapping, and developing reports related to energy policies and technical consulting services for the Department of Energy.

The FOIA Reading Room Specialist will manage the FOIA Public Reading Room, ensuring compliance with FOIA and Privacy Act requirements. The role involves prioritizing content for disclosure, tracking FOIA requests, and adapting processes to meet client needs with minimal oversight. Assisting with other FOIA duties as necessary is also part of the responsibilities.

The Contracts Director leads the Contracts Department, managing contract lifecycle functions and overseeing contract administration. Responsibilities include ensuring contract compliance, managing a team, negotiating contracts, and maintaining relationships with internal departments and vendors. This role requires familiarity with regulations related to government contracting and the ability to adapt to changes and improve processes.

The Client Success Manager at Rhombus Power will oversee complex AI software implementations for the US Navy, collaborating with customers to develop use cases, track project metrics, manage technical teams, and drive user adoption of AI solutions. The role combines project management, strategic consulting, and stakeholder engagement, ensuring measurable outcomes and ongoing customer success.