Technical Trainer

Title: Technical Trainer

Location: Remote US

Hiring Manager: Director of IT

Compensation Range: $105,000-$115,000 base, plus bonus and equity

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

Huntress is looking to hire its first Technical Trainer within the IT department. In this position, you will play a pivotal role in shaping the way our employees interact with and leverage the company's suite of technology tools, ensuring they feel empowered, confident, and effective in their use. This position offers a unique opportunity to create and deliver engaging, high-impact training programs that will enhance both individual and team productivity.

In this role, you will collaborate closely with various internal teams to identify training needs, develop learning paths, and create tailored educational content that resonates with both technical and non-technical audiences. You'll be responsible for designing and delivering training across a range of core applications, best practices, new product features, and regular updates. Your expertise will ensure that employees have the knowledge and skills to maximize their productivity and efficiency.

Responsibilities:

• Develop and deliver technical training programs for employees at all levels, including the executive level, ranging from group sessions to 1-on-1 training as needed
• Create and maintain high-quality training materials, such as documentation, presentations, and videos
• Evaluate and refine the effectiveness of technical training programs and continuously seek improvements
• Regularly assess the training needs of employees and departments to identify skill gaps and areas for improvement
• Assess and report on the effectiveness of training sessions, including individual and team progress
• Create customized learning paths for different roles and skill levels to guide employees' development
• Collaborate with subject matter experts to ensure that training content is accurate and relevant
• Stay up-to-date with the latest changes and updates to our core SaaS products
• Collaborate with other departments (HR, Finance, etc.) to ensure that training programs are aligned with the overall business strategy
• Gather feedback from trainees and stakeholders to continuously improve training programs and materials
• Manage relationships with external training providers and consultants, as needed

What You Bring To The Team:

• 6+ years of experience in technical training or a similar role
• Experience developing and delivering technical training programs
• Ability to effectively communicate technical concepts to both technical and non-technical audiences
• Experience creating and maintaining training documentation and materials
• Ability to work with remote teams and manage virtual training sessions
• Familiar with common SaaS productivity tools (such as Zoom, Slack, and Google Workspace)
• Excellent presentation and interpersonal skills with the ability to engage and motivate employees
• Strong understanding of adult learning principles and the ability to apply them to design trainings that are engaging and effective
• Ability to work independently, while also being a collaborative team player 
• Passion for technology and helping others learn

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 reimbursement to build/upgrade home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#BI-Remote