Top Senior Operations Manager Jobs

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

The Operations Manager leads strategic operational initiatives, optimizing production and supply chains while ensuring compliance with quality and regulatory standards in defense navigation technology.

Manage and coach team leaders to meet client SLAs and financial targets. Oversee staffing, performance management, reporting, client relationships, process improvements, and cross-functional collaboration with HR, Training, Quality, WFM and Talent Acquisition.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Lead cross-functional programs and process design to scale company operations. Drive AI-first adoption (LLMs, internal agents), standardize software stacks, build operating cadence and reporting, optimize supply chain automation, and deliver a quarterly initiative roadmap in partnership with Engineering, Sales, Marketing, and Operations.

Manage a medium-complexity equipment financing operations unit, lead and coach staff, oversee multiple processes, resolve escalations, drive service excellence and process improvements, and ensure efficient workload distribution and operational performance.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Leads Sunrun’s Central Install Quality Review team and drives installation quality, consistency, and continuous improvement. Responsibilities include coaching staff, resolving escalated field quality issues, conducting root-cause analysis, improving the FIC app with AI and automation, developing quality training programs, and overseeing Channel Partners and License Holders through audits, reporting, and accountability processes.

Manage a financial servicing operations team handling payments, billing changes, auto-pay, credit reporting, account closures, rewards, and vendor onboarding. Establish SLAs, quality controls, reporting, SOPs, audit trails, and capacity models. Lead escalations involving financial and regulatory risk, partner with Product and Engineering on requirements and automation, and reduce manual workflows through process improvement and migrations.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

Oversee operational and financial performance for an assigned single-family rental market. Responsibilities include P&L and budget analysis, property inspections, vendor management, leasing and pricing coordination, compliance, emergency response, KPI reporting, process improvement, and leadership of field support teams. The role requires regular property visits, cross-functional collaboration, customer satisfaction oversight, asset preservation, and accountability for market profitability and operational performance.

Leads strategic planning, operational improvement, market research, financial analysis, business development, and high-impact cross-functional projects. Partners with senior leadership to execute growth initiatives, improve efficiency, and monitor performance. Drives AI-first workflow transformation by identifying use cases, building scalable automations, coaching teams, and establishing governance and quality standards.

Leads Product Operations across Product and Engineering, partnering with the CPO to manage planning, roadmaps, reporting, operating cadences, agile delivery, compliance, pricing operations, and process integration. Builds dashboards and operational tools, oversees compliance questionnaires and pricing governance, improves execution practices, and manages a small team while scaling the Product Operations function.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Leads Marketing strategy, planning, budgeting, resource allocation, organizational effectiveness, reporting, and cross-functional program execution. Builds operating systems, improves workflows, oversees marketing operations and technology, and manages a high-performing team. Partners with executive leadership, Finance, and Business Operations to prioritize investments, track performance, remove blockers, and scale the Marketing organization.

Own the marketplace’s pricing frameworks, take-rate and margin performance, vendor tiering, supply-demand liquidity, and repeatable new-service launch processes. Partner with Finance, Product, Engineering, Vendor Operations, Account Management, and Customer Success to improve commercial performance, resolve cross-side billing issues, and standardize operations. Build analytics and frameworks from ambiguous problems while supporting marketplace growth and service expansion.

Manages marketing and business development operations across pitching, proposals, matter intelligence, workflow, training, reporting, and process improvement. Leads a global BD Central team, oversees coordinators, manages capacity and workflows, supports ServiceNow implementation, maintains CRM and performance data, and delivers cross-functional projects. The role also develops team capabilities, ensures quality and consistency, coordinates stakeholder relationships, and provides operational and analytical support to the broader business development function.

The Operations Program Manager leads hardware introductions and production ramps, ensuring timely execution, quality, and cost-effectiveness while coordinating cross-functional teams.

Leads HVAC service and installation operations, including technician and supervisor management, scheduling, staffing, workload forecasting, customer satisfaction, performance metrics, recruiting, training, inventory, warehouse operations, safety, and operational reporting. Partners with senior leadership on company strategy and initiatives while improving field efficiency, employee development, and business growth.

Own renewal strategy and operations by translating retention metrics into executive insights, designing forecasting, quoting, and renewal workflows, building governance frameworks and playbooks, improving CRM and renewal-system data quality, and leading cross-functional initiatives with Sales, Finance, Deal Desk, Product, IT, Legal, Customer Success, BI, and RevOps.

Leads global pricing operations, ensuring merchant and partner pricing is accurately configured, validated, reconciled, and compliant with contracted terms and SOX controls. Partners with Sales, Legal, and Pricing Product on complex deals, resolves escalated issues, develops pricing models, analyzes data, and drives process improvements and automation. Manages and develops a team of pricing operations analysts while supporting broader pricing transformation initiatives.