Top Entry Level Customer Success Jobs

Own customer success for assigned AssetWorks accounts by driving product adoption, value realization, retention, renewals, and growth. Manage success plans, customer health data, business reviews, issue resolution, NPS surveys, and customer communications. Partner cross-functionally with Sales, Product, Development, Customer Care, and Professional Services to address risks, resolve complex issues, identify expansion opportunities, and strengthen long-term customer relationships.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage a portfolio of commercial customers throughout their lifecycle, driving adoption, customer outcomes, and growth. Partner with Sales, Product, and Customer Experience teams to develop adoption plans, improve engagement, and deliver innovative technical projects. Serve as a Kong product subject matter expert, helping customers apply APIs, microservices, AI, Kubernetes, cloud-native technologies, DevOps, and CI/CD. Identify opportunities for automation, self-service tooling, and reusable customer-success processes.

Manage a portfolio of security industry customers, guiding onboarding and ongoing adoption, leading objective reviews, renewals, and expansion opportunities. Monitor customer health, identify risks, drive retention and advocacy, and relay customer feedback to Product, Sales, and Engineering. Serve as a security industry subject matter expert while maintaining strong customer relationships and managing multiple priorities in a startup environment.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.

Manage a portfolio of subscription and ARR-based customer accounts through onboarding, adoption, expansion, and renewal. Lead QBRs, track customer health and usage, demonstrate ROI, mitigate churn risk, and identify growth opportunities. Maintain CRM data, manage service orders in ERP systems, coordinate with vendors, and collaborate with sales, support, services, and training teams to deliver customer value and retention.

Support client onboarding and engagement to ensure clients realize value from Gartner subscriptions. Partner with stakeholders across functions, align Gartner resources to client priorities, drive retention and growth, and collaborate internally to improve service delivery using insights and metrics.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationships. Consult with SMB clients on IT objectives, roadmaps, and budgets while coordinating internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, engage executive decision-makers, and strengthen retention, satisfaction, and advocacy.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Own customer relationships from contract signing through onboarding, adoption, renewal, and account growth. Develop training materials, provide ongoing support, identify customer needs, and translate feedback for Product, Design, and Engineering. Establish customer success processes, define end-user support, and build and lead a support team. The role requires exceptional communication, independent ownership, sound judgment, and comfort working with AI tools in an early-stage startup.

Manages domestic and international customer orders from entry through delivery for corporate accounts. Resolves shortages, late deliveries, and order issues while coordinating with Sales, Supply Chain, Transportation, distribution centers, and plants. Maintains customer master data, supports order policy adherence, communicates proactively with customers and internal partners, documents account activity, and promotes initiatives that improve order size, direct shipments, case fill rates, and on-time delivery.

Onboard new and upgraded clients, demonstrate Gartner products, research client businesses and trends, and facilitate calls to understand priorities and challenges. Collaborate with Sales and internal partners to articulate Gartner’s value, overcome obstacles, increase engagement, and support purchasing decisions. The role requires strong communication, organization, critical thinking, relationship-building, and English-French bilingual proficiency.

Onboard and support Gartner clients by understanding their priorities, demonstrating service value, driving engagement, and maximizing subscription ROI. Partner with stakeholders and Gartner experts to deliver solutions, improve client satisfaction and retention, and support account growth. Use insights and metrics to identify challenges, align resources, and continuously improve the client experience.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.

Own customer success activities and outcomes by driving customer value, tracking internal and external milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing business metrics, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Own end-to-end onboarding and ongoing success for a high-volume portfolio of eCommerce brands. Configure Shopify tracking, pixels, UTMs, and marketing integrations; validate attribution data; guide customers through dashboards and metrics; manage customer health and milestones in HubSpot; support retention, renewals, and expansion; troubleshoot technical issues; and improve customer-success playbooks and processes.

Manages a high-volume portfolio of smaller customer accounts, serving as the primary contact, resolving routine issues, coordinating with sales and operations, and driving satisfaction, retention, product adoption, and account growth. Uses dashboards, customer health metrics, performance reviews, and retention data to identify risks, prevent churn, and uncover upsell or cross-sell opportunities.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Supports business customers through email, phone, chat, Slack, and in-app channels; diagnoses complex issues, coordinates escalations with engineering and product teams, documents solutions, manages product feedback, communicates updates, and helps improve customer satisfaction. The role requires strong communication, critical thinking, cross-functional collaboration, product expertise, and flexibility to work evenings and weekends.