Top Entry Level Customer Success Jobs

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Own end-to-end onboarding and ongoing success for a high-volume portfolio of eCommerce brands. Configure Shopify tracking, pixels, UTMs, and marketing integrations; validate attribution data; guide customers through dashboards and metrics; manage customer health and milestones in HubSpot; support retention, renewals, and expansion; troubleshoot technical issues; and improve customer-success playbooks and processes.

Manages a high-volume portfolio of smaller customer accounts, serving as the primary contact, resolving routine issues, coordinating with sales and operations, and driving satisfaction, retention, product adoption, and account growth. Uses dashboards, customer health metrics, performance reviews, and retention data to identify risks, prevent churn, and uncover upsell or cross-sell opportunities.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Supports business customers through email, phone, chat, Slack, and in-app channels; diagnoses complex issues, coordinates escalations with engineering and product teams, documents solutions, manages product feedback, communicates updates, and helps improve customer satisfaction. The role requires strong communication, critical thinking, cross-functional collaboration, product expertise, and flexibility to work evenings and weekends.

Manage and expand B2B client relationships while partnering with Account Executives, vendors, finance, and internal teams. Responsibilities include supporting contracts and renewals, monitoring service quality and satisfaction, resolving account and payment issues, coordinating vendor information, maintaining customer records, and assisting with administrative projects. The role requires strong communication, organization, problem-solving, and customer service skills, with in-office work in Jersey City three days per week.

Leads Drips’ Client Success function by managing executive client relationships, driving retention and revenue expansion, influencing product strategy, developing scalable playbooks and dashboards, overseeing escalations, leading business reviews, and hiring and mentoring Senior Client Success Managers.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage end-to-end client success and service delivery for energy-sector accounts. Own renewals, client satisfaction, profitability, revenue growth, contract margins, resourcing, SLAs, governance, forecasting, cash collection, risk management, and escalations. Coordinate delivery, sales, marketing, product, and project teams while advocating for client needs. Drive operational excellence, continuous improvement, talent development, retention, and account expansion through renewals and up/cross-sells.

Manages day-to-day client relationships and enterprise technology service delivery for finance and insurance accounts. Coordinates delivery, project management, resource planning, governance, risk mitigation, contract compliance, financial forecasting, and service-level performance. Supports renewals, account expansion, pipeline development, and client retention while advocating for client priorities and measurable business outcomes. Collaborates across sales, consulting, engineering, product, marketing, and delivery teams to resolve issues and improve client satisfaction.

Owns client success and end-to-end consulting and engineering service delivery for telecommunications accounts. Responsibilities include client satisfaction, renewals, profitability, resourcing, SLA governance, financial oversight, forecasting, account growth, risk escalation, KPI tracking, and operational excellence. The role advocates for client needs, coordinates cross-functional teams, manages escalations, supports retention and expansion, and drives continuous improvement across engagements.

Manages day-to-day client relationships and service delivery for finance-industry accounts. Coordinates delivery, project, sales, and consulting teams; oversees contract performance, KPIs, risks, resources, renewals, forecasting, and client satisfaction. Identifies account-growth opportunities, supports change requests and expansions, advocates for client priorities, and maintains governance processes while helping clients achieve measurable value from technology services.

Manages day-to-day client relationships and service delivery for insurance industry accounts. Coordinates delivery, project, sales, consulting, and support teams; monitors contracts, SLAs, risks, financial performance, resources, and client satisfaction. Supports renewals, pipeline development, upselling, and account growth while advocating for client priorities and driving continuous improvement.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Own a portfolio of fleet-operations software customers, driving product adoption, customer outcomes, renewals, account recovery, and expansion. Proactively engage customers, analyze usage and telemetry, identify risks and opportunities, lead consultative conversations, and turn feedback into internal action. The role requires responsible daily AI use, strong communication, commercial awareness, and the ability to handle objections and secure clear next steps.

Manage mid-market customer onboarding, support, adoption, retention, and expansion for a software platform. Develop customer success plans, monitor usage, identify upsell opportunities and churn risks, analyze customer data, resolve technical issues, and collaborate with Sales and Product teams to relay feedback and improve the customer experience.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Manage post-onboarding relationships with public safety agency customers, driving platform adoption, value realization, satisfaction, and retention. Provide enablement, training, strategic reviews, workflow guidance, and feature education. Monitor customer health, address risks, coordinate escalations with Support, Product, and Engineering, and communicate customer feedback internally. Collaborate with onboarding and account management teams to improve success playbooks, engagement strategies, and customer outcomes.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Manage and develop a team of Customer Success Managers and Team Leads, ensuring consistent execution, risk management, retention readiness, customer outcomes, and talent development. The role oversees performance accountability, health and risk visibility, renewal forecasting inputs, CRM and Gainsight data quality, coaching, evaluations, and collaboration with Renewals, Sales, and CS Operations. The manager does not own individual customer accounts or commercial renewals.

Manage large law firm accounts as the primary customer success lead, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, create success plans, support change management, analyze customer health and usage data, and partner with Sales, Product, Marketing, and Enablement. Guide firms in adopting legal research, drafting, analytics, and AI-powered solutions while sharing customer insights internally. Texas residency, a JD, legal industry experience, and account travel are required.

Manage a portfolio of law firm clients using document management and drafting solutions. Responsibilities include onboarding, training, adoption, retention, satisfaction, issue resolution, and cross-functional collaboration with technical support, product, and development teams. The consultant will advocate for client feedback, analyze usage and performance metrics, and identify opportunities to improve customer outcomes and product adoption.