Top Entry Level Customer Success Jobs

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Manage a portfolio of multifamily and commercial clients as their primary contact. Resolve service issues, coordinate with waste haulers and vendors, monitor requests through resolution, communicate updates, assist with billing questions, coordinate service changes, maintain records, and identify opportunities to improve client satisfaction.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Lead and mentor North American Customer Success Managers while managing strategic customer relationships, implementations, adoption, renewals, escalations, and expansion. Partner with Sales, Professional Services, Partners, and Product to deliver measurable customer outcomes, influence the product roadmap, build executive partnerships, and strengthen customer advocacy and community engagement.

Manages client accounts, renewals, expansions, and satisfaction while supporting proposals, RFP responses, technical documentation, and client-facing materials. Coordinates with sales, product, engineering, legal, finance, and delivery teams to translate technical requirements into clear content, meet deadlines, manage handoffs, and improve recurring workflows.

Manage end-to-end client onboarding, adoption, and change management for the VIASignal platform. Coordinate setup, stakeholder engagement, superuser enablement, training materials, reporting, feedback, and project governance. Track activation and engagement metrics, identify risks and improvement opportunities, support steering committee reporting, and coordinate activities across product, technology, client experience, and regional teams.

Lead customer success for strategic electric utility accounts, managing a team of Customer Value Architects and Forward Deployed Engineers. Oversee enterprise software deployments from pilots through long-term adoption, advise utility executives, establish ROI and governance frameworks, manage technical workstreams, and drive measurable customer outcomes. Partner with Sales, Product, and Engineering to mitigate implementation risks, inform the product roadmap, and identify expansion opportunities.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Manage enterprise school-group relationships, executive stakeholders, account plans, retention risks, renewals, upsell opportunities, product adoption, and implementation rollouts. Coordinate Sales, Support, Product, and Implementation teams across multiple regions and campuses. Maintain account health data in Salesforce and Planhat, lead business reviews, support change management, and ensure a consistent client experience. The role requires fluent English and Spanish, school leadership experience, EST availability, and up to 20% travel.

Leads the Client Success organization across corporate, small, and mid-market accounts. Owns retention, renewals, expansion, client health, operational excellence, team performance, and executive reporting. Manages client success leaders and managers, oversees escalations, and partners cross-functionally on product feedback and process improvement. Develops and scales AI, automation, predictive analytics, and workflow optimization across the client lifecycle while coaching teams and driving measurable improvements in customer outcomes.

Build and maintain client relationships, monitor account health and retention, manage renewals and expansion opportunities, coordinate service issue resolution, track project delivery, collaborate with technical teams, and prepare client and account reports. The role serves as the primary contact for assigned IT service clients and supports satisfaction, retention, and business growth.

Drive customer adoption and success through technical guidance, customized enablement plans, troubleshooting, strategic engagement, webinars, and educational content. Analyze customer behavior and health metrics to identify risks, improve scaled engagement, mitigate churn, and support growth. Collaborate cross-functionally with Product, Engineering, Sales, Marketing, and CX Operations while improving processes through automation and reporting.

Manage a portfolio of NCAA Division I basketball customers, building relationships, supporting product adoption, conducting business reviews, resolving workflow issues, and driving engagement, upsells, and renewals. Partner with account executives and internal teams while advising coaches, athletic directors, and commissioners on Hudl workflows. The role requires three days weekly in the Lincoln, Nebraska office.

Serve as Optexity’s primary customer contact for practices, clinics, and doctors. Conduct customer discovery, identify workflow needs, shape product priorities, onboard practices, coordinate integrations and training, drive adoption, resolve issues, and collaborate with engineers on debugging and product improvements. The role also supports early sales and renewals while working closely with founders and customers onsite in New York.

Own strategic customer relationships from post-implementation adoption through renewal readiness. Build success plans, lead business reviews, measure customer value, guide technical adoption, resolve blockers, manage account risks, and coordinate with Sales, Solutions Engineering, and Engineering. Develop dashboards and AI-powered workflows to analyze usage, automate reporting, and scale customer success operations.

Supports the customer lifecycle through onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitors customer engagement data, documents interactions in CRM, coordinates implementation schedules and budgets, and collaborates internally to address feedback and improve products or services.

Supports business-to-business film customers by understanding requirements, resolving issues, processing orders, maintaining pricing and customer data, managing inventory and forecasts, and coordinating with sales, production, scheduling, and logistics. The role responds to customer requests, routes qualified opportunities, provides reporting, supports escalations, participates in customer and project reviews, and identifies process improvements and inventory optimization opportunities.

Guide enterprise and law firm clients through Harvey’s AI platform adoption. Lead strategic implementation, train and enable users, manage client relationships, track adoption and utilization metrics, monitor customer health, drive renewals and expansion, and relay customer feedback to internal teams. Build trusted relationships, influence stakeholders, and help develop scalable customer success playbooks and processes.

Guide enterprise and law firm clients through Harvey’s AI platform adoption, implementation, training, and workflow integration. Manage client relationships, monitor adoption and health metrics, drive satisfaction, renewals, and expansion, and turn customers into advocates. Relay client feedback internally to improve products and services while helping build scalable customer success processes and playbooks.

Manage customer success engagements across a portfolio of accounts, helping clients achieve business outcomes while improving retention, satisfaction, product adoption, and growth. Build trusted relationships, understand customer workflows, coordinate with account managers and internal teams, monitor engagement outcomes, identify growth opportunities, gather feedback, and support continuous improvement. The role may require travel to customer visits, events, conferences, or trade shows.

Support customer onboarding, inquiries, renewals, upselling, training, and relationship management. Monitor customer engagement data, document interactions in CRM, coordinate implementation schedules and budgets, resolve issues, and relay customer feedback to internal teams to improve products and services.

Drive strategy and operations for the Customer Success organization by improving workflows, onboarding, lifecycle management, reporting, customer health metrics, capacity planning, and renewal processes. Partner with Finance, Sales, Product, RevOps, and Enablement to implement scalable systems, define KPIs, provide data-driven recommendations, and lead adoption of new processes across a fast-growing SaaS business.

Manage customer relationships and promotional programs across assigned eGaming accounts. Serve as the primary contact for organization leaders, coordinate promotions and deployments, ensure compliance and customer satisfaction, identify sales opportunities, manage budgets and timelines, and support process improvements. This field-based role requires daily territory travel and occasional evening or weekend work.

Manage a book of business through proactive client outreach, renewals, product migrations, and expansion opportunities. Maintain Salesforce records, quotes, pipelines, client success plans, and engagement documentation. Support QBRs, webinars, conferences, and strategic alignment meetings while identifying qualified opportunities for the Client Success Lead. The role focuses on client satisfaction, retention, adoption, and revenue growth through organized relationship management and cross-functional collaboration.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.