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Provide technical support to customers and partners, manage support cases, and deliver configurations and troubleshooting guidance. Analyze technical issues, publish support documentation, and offer 24x7 on-call support as needed.
As a Sr. Technical Support Engineer, you will provide technical support to customers, manage support cases, perform fault isolation and root cause analysis, and create documentation for technical issues. You will communicate effectively with both technical and non-technical stakeholders and provide on-call support as needed.
The Senior Manager for NetSec Programs & Operations is responsible for designing and executing go-to-market (GTM) programs that enhance growth and streamline operations. Responsibilities include collaboration with Product, Sales, and Marketing teams to identify market opportunities, problem-solving operational issues, and ensuring timely delivery and quality of initiatives through data analysis.
As a Senior Financial Analyst, you will support annual and quarterly planning processes, manage financial reporting, and provide insights for decision-making. You will work closely with the North America FP&A team and business partners to ensure accuracy in financial planning and process improvements across key financial areas.
As the Manager for Prisma Cloud Solutions Architects, you will lead a team of technical experts, guiding them in cloud security transformations for customers. Your role involves building relationships with clients, mentoring your team, and ensuring successful adoption and implementation of Prisma Cloud solutions. You will provide continuous feedback, oversee Proof of Value deliverables, and contribute to product management improvements based on customer feedback.
As the Director of Software Engineering, you will lead initiatives in network security leveraging AI and machine learning. Responsibilities include designing and developing workflow frameworks, creating training materials, and engaging with the network security community to drive technology evolution and deliver impactful solutions.
As a Channel Systems Engineer at Palo Alto Networks, you'll drive go-to-market development with strategic GSI partners, align with regional managers, establish technical relationships, and promote product competency through training and enablement initiatives.
As a Domain Consultant for SOC Transformation, you will define technical solutions using the Cortex platform, driving customer engagement through demonstrations, Proof of Value projects, and technical validation. You'll collaborate with account teams, document design specifications, and discuss security trends to enhance customers' security posture.
The Principal IT Software Engineer will lead the IT Customer Experience Team in creating custom-built technology solutions, focusing on systems like the licensing system. They will build scalable business systems, operate in an agile environment, mentor engineers, and ensure project alignment across teams while maintaining system stability and security.
The Principal Engineering Escalation Engineer will manage and drive technical escalations related to telecommunications and Internet traffic, collaborating with executive-level customers. Responsibilities include troubleshooting dynamic routing protocols, VPNs, and hardware issues, while engaging with account teams and providing technical insights and status updates during customer interactions.
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