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As a Senior Customer Support Specialist at Matterport, you will be responsible for addressing customer inquiries, processing orders, resolving issues, and providing exceptional service. You will collaborate with clients, maintain product knowledge, and enhance the customer support experience. Key responsibilities include order processing, issue resolution, client communication, and feedback to improve processes.

As a Sr. Manager, Customer Support & Vendor Operations, you will lead vendor relations, manage BPO partners, set targets, monitor performance, and ensure high-quality customer support. Collaborate with cross-functional teams to identify and resolve product issues. Requires 5+ years of people management experience and technical issue resolution skills.

Drive adoption of the Matterport digital twin platform by optimizing the workflow for real-estate agents. Lead efforts to build and shape overall strategy and capability. Collaborate with cross-functional teams to craft end-to-end experiences for customers. Own and drive projects from ideation through launch. Develop standardized product metrics and KPIs for agent growth. Present findings to senior decision makers. Define and build scalable processes for the team and function.

The Sr. Affiliate Marketing & Communications Coordinator at TourFactory is responsible for affiliate marketing with TourFactory Authorized Providers (TAPs) and managing TourFactory's overall public awareness and engagement through digital marketing campaigns.

The Sr. RMA Technician will be responsible for testing and repairing Matterport cameras, troubleshooting electrical and mechanical issues, documenting findings, and supporting recycling efforts. The ideal candidate will have hands-on testing and debugging experience with strong problem-solving skills.

Lead a team of 7 talented developers responsible for 3D scanning applications on iOS and Android. Oversee the Mobile team to drive product innovations and maintain Matterport's industry leader position. Remove obstacles, set team goals, and stay current with market trends. Hands-on coding and technical tasks as needed.

Seeking a Collector FTE with billing and collections experience to manage financial accounting duties related to hardware and SaaS sales in a global business environment. Responsibilities include following up with customers on invoice issues, handling credit memos and refunds, preparing collection analysis, and managing customer portals. Requires Bachelor's degree in Accounting or equivalent experience, proficiency in Excel, and prior experience with NetSuite and Salesforce. Full-time position with salary range of $31.23/hr to $39/hr, plus bonus, equity, and benefits.