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The role involves leading the development of backend systems and architectures at Freshworks, focusing on scalability and maintainability while mentoring other engineers.

The Senior NOC Engineer at Freshworks will manage and monitor production systems, conduct root cause analysis for service-impacting events, and resolve customer-related issues. Responsibilities also include collaborating with teams to develop standard operating procedures and ensuring compliance with security processes.

The Senior Manager - NOC is responsible for leading a team of NOC engineers, overseeing daily operations, and ensuring efficient resource management. This role involves utilizing deep technical expertise in cloud technologies and AI for troubleshooting, implementing advanced monitoring systems, and enhancing NOC efficiency through automation. The manager will mentor team members, drive strategic initiatives, and collaborate on integrating AI solutions.