Top Senior Level Customer Success Jobs in Philadelphia, PA

As the VP of Client Operations at Canoe Intelligence, you will oversee Implementations, Data Operations, and Client Support teams to ensure seamless delivery of products/services, high customer satisfaction, and operational excellence. Responsibilities include strategic leadership, service development, cost optimization, team management, client engagement, and process improvement. Requires 10 years of senior leadership experience in B2B Fintech or enterprise software, track record in margin improvement, ability to manage remote and global teams, regulatory knowledge, and a Bachelor's degree. Preferred experience in alternative investments and private equity landscape. Benefits include medical, dental, vision, flexible PTO, 401(k), work-from-home, gym reimbursement, education assistance, and more.

Seeking a Senior Director, Client Service to build and nurture relationships with clients, expand accounts, and ensure client satisfaction within the consumer business unit. Responsible for overseeing strategic client accounts, developing strong client relationships, and promoting agency value to drive business growth and partnerships. Preferred qualifications include 10+ years of client service experience and expertise in consumer goods and services industry.

Seeking a VP, Client Service for Dining (Restaurant and C-Store) Business Unit to oversee a strategic client account, promote strong partnerships, drive business growth, and provide innovative solutions. Responsible for client relationship management, revenue growth, team optimization, and leadership development. Must have 14+ years of client service and digital sales experience with strong communication and executive presence.

The Director, Client Service will be responsible for overseeing and growing a portfolio of key strategic Industrial accounts in the Financial Services, Industrial, Technology (FIT) Business Unit. They will develop strong client relationships, understand the client's brand and business goals, and collaborate with internal teams to deliver exceptional customer experiences. This role will involve regular travel to meet with clients.

This role is responsible for the overall management of highly complex claims in the insurance industry. They will investigate and analyze claims, determine settlement strategies, negotiate settlements, and coordinate litigation if necessary. They will also provide guidance to less experienced claims staff and contribute to the development of claims processes and strategies.

The Customer Support Team Lead is responsible for overseeing a support team to ensure efficient customer support and coaching. Key responsibilities include triaging customer escalations, monitoring team performance, providing guidance, and maintaining customer satisfaction. The role requires strong leadership, problem-solving, and communication skills, along with 5+ years of experience in customer-facing technical support.

Join CrowdStrike as an Enterprise Renewals Specialist to support sales operations in driving Annual Recurring Revenue (ARR) retention through renewal contracts and deal support activities. Scale the enterprise renewals specialist function and collaborate cross-functionally to ensure sustainable retention of key accounts. Drive operational discipline in renewals management and deal support activities.

Responsible for upholding and promoting the Quality Management System (QMS) at Novo Nordisk, ensuring compliance with GxP regulations and external guidelines, supporting audits and inspections, and improving the quality system. Requires 40-50% overnight travel.

Seeking a dynamic Director of Onboarding & Enablement with over 8 years of B2B customer-facing experience in the SaaS industry. Responsibilities include team leadership, program oversight, process enhancement, customer engagement, and problem resolution. Must have a Bachelor's degree and be authorized to work in the US.