Top Senior Level Customer Success Jobs in Philadelphia, PA
The Product Data Scientist (Senior Customer Success Lead) is responsible for end-to-end delivery of analytics solutions, translating client requirements into data science models, and developing advanced analytics processes. They engage with clients to provide insights and optimize business strategies using cutting-edge technology and data-driven approaches.
The Client Relationship Executive will manage sales pursuits and pipelines, coordinate account management, and develop sales strategies. They will also drive long-term relationships, identify market gaps, and support team's evolution to meet client needs, while upholding the firm's code of ethics.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
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The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
As an Account Executive at HealthJoy, you will manage a book of small to mid-sized business accounts, partnering with account managers to grow account value. Your role includes identifying expansion opportunities, delivering customer value, upselling, and building strong relationships with clients, from small business representatives to C-Suite executives.
Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.
The Team Manager of Enterprise Customer Success will lead a team of Enterprise Customer Success Managers, focusing on customer retention and growth. Responsibilities include developing talent, managing performance, enhancing key metrics, collaborating across departments, boosting team efficiency, ensuring customer satisfaction, and preventing churn through proactive leadership.
The Director of Strategic Customer Success at Spring Health will manage the customer-facing team, focusing on the implementation of strategic customer relationships and maximizing revenue retention. Responsibilities include executing customer success strategies, overseeing data-driven customer engagement, and optimizing resources for efficiency and growth.
The Customer Success Manager will engage with Trauma Registry customers to ensure efficient product adoption and satisfaction following deployment, manage customer relationships, drive product renewal and expansion opportunities, and provide data-driven insights to enhance client workflows.
The Manager of Enterprise Customer Success will lead a team of Customer Success Managers, driving growth for major retail partners, coaching the team, providing consultative guidance, and improving customer success processes and metrics. Collaboration with various teams to enhance retailer engagement and refining partner materials are key responsibilities.
Top Companies in Philadelphia, PA Hiring Customer Success Roles
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