Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.
Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.
Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.
More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.
As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.
Mission:
The Customer Enablement Manager will be responsible for creating a customer education program from scratch, to cover enablement at scale across all use cases. The goal is to help our self-serve and new enterprise customers become proficient at using Smartcat’s platform, driving a high level of adoption and satisfaction.
Outcomes:
- Develop and execute a best-in-class customer training program for enterprise level clients to educate them on Smartcat’s platform capabilities and optimize adoption of best practices
- Design digital onboarding and enablement programs tailored for new users, focusing on streamlining the setup process, emphasizing high impact use cases and workflows, with measurable increases in NSM within the first 90 days of registration
- Partner closely with Customer Success team to refine and execute client deployment strategy based on customer’s desired business outcomes
- Manage Smartcat Academy and certification program for all Smartcat use cases
- Drive the creation of educational onboarding content to improve customer adoption and retention rates, and reducing time-to-value
- Maintains a current, in-depth knowledge of Smartcat’s functions and technology to be able to effectively transfer this knowledge to a wide range of users
- Track the effectiveness of of training programs and adjust content and delivery methods based on feedback and training outcomes
- Gather feedback from customers on their training needs, desired features, and Smartcat usability and share insights with internal team to help promote continuous improvement
- Cultivate and maintain a clear understanding of our customer learning needs and ensure that our programs evolve alongside our product and positioning over time.
- Lead, update, and maintain our user community to drive customer engagement and gain valuable insights from customers
- Make data driven decisions and leverage data to determine learning gaps and use that information to iterate and improve
- Pitch new programs and content ideas. You’ll understand the needs and challenges of our customers and contribute ideas for high-quality content
Requirements:
- 5+ years of experience in customer training within a SaaS environment
- Experience directly overseeing a team
- Ability to simplify complex software concepts to various audiences
- Experience in instructional design and content development
- Strong communication and presentation skills
- Customer-centric approach
- Strategic mindset with a proactive approach to identifying opportunities and challenges
- Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
- Openness to constructive feedback and the opinions and ideas of others
- Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon. - Innovating a $100 Billion industry
Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost. - High impact role enabling innovation and inclusion in organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
What We Do
Smartcat is the essential language AI platform for any global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team.
It also allows any user to create new content by tapping into a multilingual enterprise library. Teams get results at 1/100 of the cost in minutes, not weeks, and never have to make the same edits twice with adaptive AI that remembers every update made by any team member.
The editing process can be scaled up in no time by accessing the largest embedded marketplace of linguists and editors, all AI-automated. More than 1,000 global companies including 20% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world
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Smartcat Offices
Remote Workspace
Employees work remotely.
Our HQ is in Boston, United States, but our workforce is global — from San Francisco to New York, Barcelona to Istanbul, and beyond! The choice is yours at Smartcat.
