Top Senior Customer Success Jobs in Philadelphia, PA

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Own the end-to-end customer lifecycle: lead onboarding/project management to achieve rapid Time-to-Value, drive adoption and executive relationships, run QBRs, identify upsell opportunities, monitor account health, deliver product demos, and coordinate cross-functional teams. Travel to customer sites as needed.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Serve as primary customer advocate for high-value public sector (SLED) accounts, driving adoption, retention, and expansion. Coordinate cross-functional teams to implement Vanta, lead executive reviews, mitigate churn, identify growth opportunities, and align security and compliance outcomes with agency mission and procurement requirements. Require regular onsite visits and strategic planning.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a portfolio of complex enterprise customers to drive adoption, demonstrate value, ensure renewal readiness, and identify expansion opportunities. Lead executive engagement, success planning, cross-functional coordination, and operational account discipline while acting as a strategic advisor.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

The Customer Success Manager at Thrive will oversee key accounts, driving customer outcomes by understanding business objectives, analyzing user behavior, and ensuring successful engagement with the Thrive TRM platform.