Top Senior Level Customer Success Jobs in Philadelphia, PA

The Senior Claims Adjuster manages complex workers' compensation claims, ensuring compliance and delivering optimal customer service while mitigating risks and costs.

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

As a Senior Solutions Engineer, you'll support Enterprise customers by driving deal strategy, delivering tailored demonstrations, and collaborating with cross-functional teams to ensure customer needs are met.

Lead the development and execution of customer advisory boards for Xero, focusing on strategy, engagement, and community management, while ensuring alignment with product strategy and stakeholder collaboration.

Lead a team of Developer Advocates, create technical content, engage with developers, synthesize community feedback, and drive adoption of GitLab's DevSecOps platform.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The Strategic Customer Success Manager will manage key health plan customers, ensuring strong relationships, meeting performance metrics, and driving customer retention and revenue growth through strategic initiatives and effective communication.

Manage the order-to-cash process for enterprise customers, ensuring accurate invoicing and timely payments. Collaborate cross-functionally to resolve billing discrepancies and champion process optimizations.

The role involves leading strategic business projects to enhance customer centricity within the Business Cards and Payments team, focusing on operational alignment, communication with executives, and project management.

The role involves managing key accounts, ensuring high user adoption, conducting business reviews, and fostering strong relationships for renewals.

As a TMS Compliance QA Analyst IV, you'll conduct audits on transaction monitoring cases, support AML efforts, train analysts, improve procedures, and collaborate across teams to enhance workflows and present findings.