Top Senior Level Customer Success Jobs in Rochester, NY

As a Client Success Manager, you will enable clients to achieve their goals, maintain exemplary service, build strong relationships, and support account executives in driving strategic growth through upselling and ensuring client satisfaction.

As an Enterprise Customer Success Manager, you will manage a portfolio of customers, ensuring they achieve maximum value from the Level AI platform. Responsibilities include driving product adoption, monitoring customer health, conducting business reviews, and advocating for customer needs, all while collaborating with internal teams.

As a Customer Success Manager at Eleos Health, you will enhance user engagement and product adoption across your accounts. You will lead upsell opportunities, understand client needs, monitor contract renewals, and work cross-functionally to meet customer goals, while conducting quarterly business reviews and presenting insights.

The Senior Client Manager coordinates carrier relationships and leads the service team on large accounts. Responsibilities include marketing activities, preparing risk maps, coordinating service delivery, mentoring new colleagues, and identifying improvement opportunities in the firm.

The Merge Channel Market Client Executive is responsible for selling Merge branded products through global channel partnerships. This role includes building relationships with channel partners, executing go-to-market strategies, managing customer relationships, and ensuring client satisfaction. A successful candidate will have extensive experience in enterprise imaging solutions and a strategic approach to sales.

As a Customer Success Manager at Relocity, you'll manage onboarding and implementation processes for clients, drive the utilization of solutions, build and maintain client relationships, resolve escalations, follow up on invoices, and identify upsell opportunities. You will also develop materials for quarterly business reviews to enhance customer engagement and satisfaction.

The Overseas Entitlements Specialist develops program documentation for government review, manages MoD Advisor data, and ensures compliance with policies for advisors traveling overseas. Responsibilities include updating advisor forms and providing support for research on regulations.