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Top Senior Level Customer Success Jobs in Rochester, NY

250+ Job Results
24 Days Ago
USA
Remote
180 Employees
Senior level
180 Employees
Senior level
Fintech • Payments • Financial Services
The Client Relationship Manager will maintain relationships with clients and advisors, manage a caseload, consult on plan operations, and ensure timely distribution of plan notices. The role provides a supportive work environment and requires a proactive approach to managing client accounts and resolving administrative issues.
24 Days Ago
USA
Remote
591 Employees
Senior level
591 Employees
Senior level
Security • Software • Manufacturing
The Enterprise Customer Success Manager will manage a portfolio of State, Local, and Higher Ed customers, ensuring satisfaction and successful solution adoption. Responsibilities include customer relationship management, onboarding implementation, training, account monitoring, contract renewal, and feedback collection to drive product improvements.
24 Days Ago
United States
Remote
166 Employees
140K Annually
Senior level
166 Employees
140K Annually
Senior level
Edtech
Lead and mentor a team of Customer Success Managers, ensuring they hit their KPIs and maintain high performance. Develop customer implementation strategies, improve workflows, and represent the team at client meetings. Ensure client satisfaction and implement best practices for customer success operations.
24 Days Ago
USA
Remote
317 Employees
Senior level
317 Employees
Senior level
eCommerce • Software
As a Strategic Customer Success Manager at Netlify, you will manage relationships with strategic accounts, driving customer engagement and value. You will provide guidance on leveraging Netlify to meet business objectives, conducting quarterly business reviews, and identifying growth opportunities.
24 Days Ago
United States
Remote
78 Employees
97K-121K Annually
Senior level
78 Employees
97K-121K Annually
Senior level
Software
Join Tailscale as a Customer Support Engineer to provide technical support for individuals, teams, and companies using Tailscale, collaborate with internal teams, and debug and fix customer issues. Requires 4+ years of technical support experience and strong networking skills.
24 Days Ago
US
Remote
818 Employees
Senior level
818 Employees
Senior level
Other
The Operational Compliance Specialist leads operational quality compliance, conducts compliance checks on clinical trial documents, maintains quality support for regulatory compliance, and facilitates process improvement and CAPA management to enhance operational effectiveness and business success.
24 Days Ago
USA
Remote
150 Employees
70K-80K Annually
Senior level
150 Employees
70K-80K Annually
Senior level
Software
The Senior Customer Enablement & Support Specialist at Sayge will guide HR leaders and coaching participants through onboarding and enablement, ensuring a positive experience with the coaching programs. Responsibilities include providing solutions, leading onboarding calls, and advocating for customer needs to internal teams.
24 Days Ago
United States
Remote
1,300 Employees
Senior level
1,300 Employees
Senior level
Consumer Web • Edtech • Enterprise Web • Social Impact
The Senior Customer Success Strategy & Operations Manager will design, implement, and enhance the global customer success team at Coursera, collaborating closely with leadership to drive operations, define strategies, and manage customer success tools. This role requires strong project management skills and the ability to analyze data for informed decision-making.
Top Benefits:
401-K Matching
Company Equity
Company Outings
+52 More
24 Days Ago
USA
Remote
39 Employees
Senior level
39 Employees
Senior level
Software
As a Customer Success Manager, you'll manage customer onboarding, drive integration usage, educate clients about the platform, liaise with technical teams, and gather feedback to improve the product. You'll work closely with various stakeholders to ensure customer success and account growth.
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