Top Senior Level Customer Success Jobs in Rochester, NY

The Customer Success Manager acts as a relationship manager and advocate for assigned customers, ensuring they derive maximum value from the Paytronix platform. Responsibilities include proactive engagement, identifying customer needs, addressing risks, executing strategic business reviews, and managing account details in the CRM.

The Client Success Executive is responsible for building and maintaining strong client relationships, managing client feedback, and ensuring clients receive maximum value from WellSky's solutions. This role involves proactive engagement with clients, driving feature adoption, and collaborating with internal teams to enhance client satisfaction and retention.

The Partner Success - Integrated Payments role focuses on building and managing strategic partnerships in the payments industry. Responsibilities include post-sale activities, enhancing partner engagement, onboarding clients, and developing sales strategies to maximize revenue. Collaboration, training, and consultative support are key elements to ensure partner success and maximize adoption of payment solutions.

The FedRAMP Authorization Specialist will lead compliance efforts for the Game Warden platform, orchestrating FedRAMP processes and collaborating with various departments. The role includes generating monitoring artifacts, interpreting security controls, conducting training sessions, and guiding clients through the authorization process.

As an Influencer Specialist at Abbott, you will develop and execute an influencer strategy to meet brand objectives, manage relationships with influencers, create impactful marketing campaigns, and analyze their effectiveness. You will collaborate with various teams and oversee the influencer program budget to optimize ROI.

Manage client accounts as the primary liaison between billing partners and psychiatric clinics, ensuring revenue cycle management needs are met. Monitor KPIs, provide guidance on mental health billing for complex treatments, analyze billing issues, and develop relationships with stakeholders.

The Technical Implementation Specialist at Age of Learning acts as a trusted advisor, driving technical relationships with key customers. Responsibilities include leading onboarding activities, resolving technical issues, collaborating with internal teams, and ensuring excellent customer experiences. This role requires strong communication skills and proficiency in technical subjects.