Top Senior Level Customer Success Jobs in Rochester, NY
As an Account Manager in the Client Success team, you will manage relationships with pharmaceutical clients, ensuring customer satisfaction and revenue growth. Key responsibilities include analyzing program metrics, collaborating with internal teams to deliver tailored solutions, and managing the regulatory review process for clients.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
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The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Customer Success Executive will drive post-sale revenue growth by managing executive relationships and addressing customer challenges. Responsibilities include overseeing implementation success, conducting strategic sessions, identifying upsell opportunities, and ensuring high service delivery ratings. This role requires deep knowledge of healthcare IT and a strong background in customer success management.
The MSSP Partner Success Manager will manage relationships with MSSP partners, ensuring their success in delivering security solutions. Responsibilities include developing strong partnerships, monitoring performance, providing reports, and addressing partner issues. The role requires experience in cybersecurity and partner management to drive engagement and satisfaction.
The Senior Client Success Manager is responsible for managing client relationships, ensuring service excellence, and achieving financial and operational goals by overseeing engagement with clients in the Dealer Group and Retail verticals. This role includes leading growth initiatives, facilitating internal collaboration, and providing market insights to enhance business strategies.
The VP, Client Growth will drive revenue and innovation for existing clients, focusing on strategic sales for enterprise accounts. Key responsibilities include account planning, relationship building, and leading the sales cycle to exceed revenue targets while working closely with internal teams to customize solutions for clients.
As an Enterprise Customer Success Manager, you will enhance customer experiences and ensure their successful adoption of Augury’s machine health solutions. Your role includes understanding customer needs, promoting strategic growth, collaborating with sales and product teams, and driving renewals and revenue growth across your portfolio.
The VP of Customer Success will lead the development of a customer operations organization at Spark. Responsibilities include setting strategic vision, managing multi-functional teams, improving customer onboarding, collaborating with sales leaders, and ensuring high customer satisfaction and operational readiness.
Top Companies in Rochester, NY Hiring Customer Success Roles
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