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Top Senior Level Customer Success Jobs in Rochester, NY

250+ Job Results
6 Hours Ago
United States
Remote
200 Employees
Senior level
200 Employees
Senior level
Information Technology • Sales • Software • Cybersecurity
The MSSP Partner Success Manager will manage relationships with MSSP partners, ensuring their success in delivering security solutions. Responsibilities include developing strong partnerships, monitoring performance, providing reports, and addressing partner issues. The role requires experience in cybersecurity and partner management to drive engagement and satisfaction.
Top Benefits:
401-K
401-K Matching
Company Equity
+16 More
Yesterday
United States
Remote
1,700 Employees
108K-120K Annually
Senior level
1,700 Employees
108K-120K Annually
Senior level
Cloud • Edtech • Information Technology • Software
As a Customer Success Manager, you'll be responsible for engaging and retaining customers, building strong relationships to become a trusted adviser, driving renewals and growth, and utilizing tools to report on customer experience and success. Your role involves predicting risks and advocating for customer needs to enhance their use of our platform.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+74 More
Yesterday
United States
Remote
330 Employees
Senior level
330 Employees
Senior level
Enterprise Web • HR Tech • Information Technology • Software • Cybersecurity
As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+67 More

Featured Jobs

Yesterday
United States
Remote
50 Employees
100K-120K Annually
Senior level
50 Employees
100K-120K Annually
Senior level
Information Technology • Security • Software • Cybersecurity
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
Top Benefits:
401-K
401-K Matching
Company Equity
+28 More
2 Days Ago
United States
Remote
900 Employees
Senior level
900 Employees
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+29 More
2 Days Ago
United States
Remote
299 Employees
171K-201K Annually
Senior level
299 Employees
171K-201K Annually
Senior level
Cloud • Enterprise Web • Software
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+45 More
2 Days Ago
East Coast, USA
Remote
180 Employees
Senior level
180 Employees
Senior level
Big Data • Cloud • Security • Software • Database • Cybersecurity • Data Privacy
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+58 More
2 Days Ago
US
Remote
400 Employees
Senior level
400 Employees
Senior level
Healthtech • HR Tech • Insurance • Mobile • Software
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
Top Benefits:
401-K
401-K Matching
Company Equity
+40 More
3 Days Ago
USA
Remote
420 Employees
110K-169K Annually
Senior level
420 Employees
110K-169K Annually
Senior level
Cloud • Security • Software • Cybersecurity
Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+41 More
4 Days Ago
2 Locations
Remote
2,800 Employees
114K-187K Annually
Senior level
2,800 Employees
114K-187K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
The Team Manager of Enterprise Customer Success will lead a team of Enterprise Customer Success Managers, focusing on customer retention and growth. Responsibilities include developing talent, managing performance, enhancing key metrics, collaborating across departments, boosting team efficiency, ensuring customer satisfaction, and preventing churn through proactive leadership.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+54 More
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