Top Senior Level Customer Success Jobs in Rochester, NY

As Senior Director of Customer Experience Operations, you will lead and streamline operations within the Customer Experience organization, overseeing initiatives in Customer Success Management, Professional Services, and more. Responsibilities include team leadership, cross-functional collaboration, operational management, and data analytics to enhance customer satisfaction and organizational metrics.

The Contracts Specialist will manage and administer government contracts and subcontracts, oversee financial reporting and compliance, and aid in contract proposal and review processes. Responsibilities include documentation management, financial analysis, and contract compliance oversight.

The Client Success Manager will manage complex Enterprise Partnerships, overseeing the implementation of new partners and ensuring operational support through effective project management. Responsibilities include setting expectations, creating governance structures, tracking partner success metrics, and fostering strong relationships with partner organizations to enhance retention and satisfaction.

The Client Relationship Executive will manage and cultivate relationships with clients, ensuring high satisfaction and operational excellence. Responsibilities include overseeing client needs, developing strategies to improve their experience, and acting as the voice of the client within the organization. The role involves maintaining long-term partnerships and driving value through Enlace's services.

As a Client Success Manager at LRN, you will maintain client relationships, ensure value delivery, manage all commercial aspects of the partnerships, and act as a strategic advisor to clients. You will work on account growth, conduct business reviews, analyze client metrics, and represent client feedback to internal teams.

The Customer Support Manager at RSAC will build and lead a support team, manage KPIs, ensure SLAs are met, and collaborate with internal teams to enhance product support and customer experience.

The D365 Customer Engagement Application Lead manages application solutions for sales, marketing, and field services, ensuring they meet business needs. They oversee project implementation, engage with stakeholders, identify improvement opportunities, and provide updates on performance and priorities. This role also involves analyzing processes for value enhancement and training business teams on application functionalities.