Top Tech Jobs & Startup Jobs

Leads and develops Enterprise Customer Account Directors responsible for strategic account growth, retention, renewals, and expansion revenue. Coaches teams on executive engagement, account planning, forecasting, negotiations, product adoption, and customer success. Partners cross-functionally to improve pipeline health, forecast accuracy, customer outcomes, and revenue retention. The role also recruits and develops talent, manages executive customer relationships, and travels approximately 20–25%.

Define and drive the product roadmap for regulated industries and international expansion. Partner with engineering, InfoSec, Compliance, GTM, and sales to deliver compliant data sovereignty solutions, enable go-to-market, and responsibly deliver AI capabilities for highly regulated customers.

Leads DISH TV eCommerce marketing initiatives to improve onsite engagement, customer acquisition, conversion, and sales. Develops site merchandising calendars, testing roadmaps, and digital campaigns; uses web analytics, AI-driven optimization, and customer insights to identify funnel friction and improve performance. Partners with product, analytics, creative, UX, IT, and marketing teams to execute initiatives aligned with sales goals.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Partner with Engineering leaders to develop and execute people strategies supporting organizational growth. Responsibilities include performance management, talent reviews, organizational design, workforce planning, manager coaching, leadership development, employee experience, people analytics, and end-to-end HR program execution. The role uses data and AI tools to identify workforce trends, influence decisions, strengthen manager capabilities, and promote a fair, inclusive, high-performance culture.

Serve as an executive advisor and technical authority for enterprise observability transformations. Assess monitoring maturity, develop transformation roadmaps, architect observability across hybrid and multi-cloud environments, standardize telemetry with OpenTelemetry and Dynatrace, and guide SRE, automation, SLI, and SLO practices. Lead strategic workshops, build Observability Centers of Excellence, influence senior stakeholders, and collaborate with product, engineering, and customer success teams.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Recover charged-off funds by negotiating settlements, managing collection and legal accounts, conducting skip tracing, processing bankruptcy claims and payments, coordinating collection agencies, maintaining compliant records, reviewing vendor invoices, updating credit bureau data, preparing reports, and identifying process improvements. The role requires knowledge of collection laws, strong judgment, confidentiality, communication skills, and the ability to manage multiple priorities independently.

Leads the Health Account Strategy organization supporting pharmaceutical and healthcare advertising clients. Oversees client strategy, campaign execution, measurement, operational excellence, revenue retention, and account growth. Partners across Sales, Marketing, Ad Operations, Analytics, Product, and Data to improve performance and develop scalable solutions. Manages and develops account strategy leaders and teams while navigating healthcare advertising regulations, DTC and HCP media, audience targeting, programmatic activation, and campaign measurement.

Lead and advise on complex Billing product sales, enabling regional sales teams, scoping customer requirements, designing technical solutions, and translating billing capabilities into business value. Partner with account executives, account managers, product, engineering, marketing, strategy, revenue operations, and partners to drive adoption, refine go-to-market playbooks, test positioning, and inform the product roadmap.