Top Senior Level Customer Success Jobs in Dallas, TX

The Customer Success Manager ensures customers achieve desired outcomes with OSV services, focusing on relationship management, driving service adoption, and managing retention. They develop success plans, resolve escalated challenges, and facilitate communication between customers and OSV teams, demonstrating competency in Workday's product suite.

The Senior Manager of Client Engagement at Mursion is responsible for driving behavior change at large organizations. This role involves partnering with Fortune 500 clients to design and implement programs, develop strategic partnerships, coach team members, and track market trends for adjustments to the business model.

The VP of Customer Success will lead initiatives to ensure customer sustainability and profitability, develop success metrics, implement a customer-first approach, facilitate training, manage processes for onboarding and renewals, and improve customer relationships. The role requires strategic leadership and accountability for achieving revenue goals.

As a Senior Customer Success Outcome Manager, you will be the main liaison for large enterprise customers, ensuring alignment with their strategic goals. You will engage with customer executives, lead cross-functional teams to enhance customer experience, develop action plans, and present business reviews to monitor account health and solution adoption.

The People Experience Specialist will design and implement initiatives to enhance employee engagement and job satisfaction. Responsibilities include organizing online and offline staff events and ensuring a positive work environment by addressing the needs of employees based on Maslow’s hierarchy.

The Customer Support Manager will lead and grow a high-performing team of Customer Support Specialists for a digital experience and virtual events SaaS platform, ensuring exceptional customer satisfaction and 24/7 support. Responsibilities include team management, performance growth, SLA compliance, and single-point escalation for critical issues across time zones.

The Customer Support Manager will lead and grow the Customer Support team to ensure exceptional customer experiences for a SaaS platform. Responsibilities include team management, ensuring SLA compliance, fostering relationships across departments, and handling critical issues. The role requires flexible working hours to overlap with US and European shifts and involves performance management and escalation coordination.

The Customer Support Manager will lead and grow the Customer Support team for SpotMe's digital experience and virtual events SaaS platform, ensuring a high level of customer satisfaction through effective leadership, hiring, and coaching. This role involves managing support requests, reporting metrics, and coordinating critical escalations efficiently across time zones.

The Client Manager at Interbrand acts as a key communicator and collaborator, managing key accounts/projects. Responsibilities include supporting senior managers, maintaining communication with clients and internal teams, nurturing strategic content, and ensuring projects are on budget and delivered on time.

The Senior Customer Success Manager at Vercel manages a portfolio of Enterprise customers to enhance their experience and drive business value. Responsibilities include onboarding, setting success criteria, issue resolution, and identifying expansion opportunities, all while maintaining customer engagement and satisfaction through strategic guidance and collaboration.