Top Remote Senior Level Jobs in Dallas, TX

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.

Develop and execute multifamily market strategies for Fortune Brands Outdoors products across an assigned U.S. territory. Build relationships with developers, architects, purchasing leaders, dealers, and distributors; secure product specifications and project opportunities; support projects from specification through close; and drive revenue through channel partners. The remote, field-based role requires up to 50% travel and collaboration with finance, operations, marketing, and product teams.

Sell complex revenue cycle services and technology solutions across a territory. Own territory strategy, pipeline, and deal lifecycle; build executive relationships; lead RFP/RFI responses; use AI-enabled tools for research, prioritization, and productivity; coordinate internal stakeholders; and provide revenue cycle subject-matter expertise to drive measurable client outcomes and close new business.

Own product vision, strategy, and backlog for a customer-facing small commercial insurance quoting and binding experience. Lead two scrum teams, define user stories and acceptance criteria, establish OKRs, analyze customer and business data, prioritize high-value work, and align business, technology, and executive stakeholders on delivery decisions and trade-offs.

Provides expert underwriting guidance and referral approval for large construction casualty programs, including workers’ compensation, general liability, auto, excess, OCIP, and CCIP. Evaluates coverage, exposure, pricing, portfolio performance, and financial decisions; advises underwriting leaders and field teams; improves technical frameworks and underwriter development; and maintains relationships with brokers, customers, and reinsurance partners.

Leads optimization and enhancement of ServiceNow HRSD and Employee Relations capabilities. Configures Virtual Agent, workflows, scripts, portals, integrations, and Employee Center components, including PeopleSoft HCM 9.2 integrations. Gathers stakeholder requirements, oversees testing and deployments, supports production issues, and develops the HRSD roadmap. Partners with enterprise ServiceNow and IT teams on governance, security, architecture, automation, and platform standards.

Originate and close corporate travel management opportunities for middle-market and large corporate clients. Lead complex sales cycles, develop executive relationships, build pipeline, negotiate solutions, and coordinate implementation handoffs. Partner with banking, product, operations, and servicing teams to deliver integrated solutions and strong client outcomes. Manage forecasting, analyze market trends, represent the business at industry events, and identify growth opportunities.

Owns high-value and high-risk customer escalations from intake through resolution. Responsibilities include investigating claims using source data, applying decision frameworks, leading sensitive customer calls, coordinating legal settlements and finance refunds, maintaining case tracking, escalating precedent-setting decisions, and identifying systemic complaint patterns. Requires strong communication, organization, problem-solving, spreadsheet proficiency, and at least five years of experience in customer support, escalations, claims, or trust and safety.

Design and build scalable frontend and backend features for route planning, routing, navigation, and route execution products. Partner with product, design, and engineering leadership to improve planner efficiency, leverage AI appropriately, and promote technical excellence. Mentor junior engineers, contribute to team growth, engage with customers, and help scale products across industries and customer verticals.

Drive technical marketing for Zero Trust Branch and Digital Experience solutions through customer proof-of-value pilots, architectural demos, networking lab design, troubleshooting, technical collateral, and field enablement. Serve as the technical bridge between field teams and engineering while validating solutions, supporting enterprise evaluations, and improving post-sales time-to-value. The role requires deep networking, packet analysis, cloud networking, monitoring, and customer-facing technical expertise.

Leads enterprise Risk and Resilience advisory engagements across cybersecurity, cloud, AI, governance, compliance, and operational readiness. Structures complex client problems, facilitates executive workshops, develops recommendations and execution plans, supports pursuits and solution development, coordinates cross-functional experts, and creates consulting methodologies, frameworks, proposals, and reusable practice assets.