Top Senior Operations Manager Jobs in Dallas, TX

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Manages day-to-day operations and strategic initiatives for the Financial Services and Capital Markets business unit. Responsibilities include implementing strategy, improving processes, promoting AI tool adoption, coordinating with firm-wide functions, analyzing budgets and KPIs, supporting pricing and profitability decisions, and assisting with recruitment, onboarding, workload allocation, and talent development. The role also prepares leadership reports and supports business development and client relationship initiatives.

Leads business management for Merchant Services Fraud, including executive reporting, KPI/KRI governance, OKRs, budget and capacity tracking, strategic investment oversight, and cross-functional execution. Develops data-driven insights, improves operating models and tooling, manages operational risk and resiliency activities, and maintains governance repositories. Partners with Finance, Technology, Operations, Legal, and Compliance to resolve blockers, improve efficiency, and support fraud prevention outcomes.

Manage cloud-first enterprise technology, network infrastructure, identity, security, endpoint, and device-management platforms. Lead IT and infrastructure projects, mentor junior engineers, oversee the service desk, manage workstation lifecycle operations, improve observability and compliance, resolve outages, and participate in after-hours on-call support. The role also requires cross-functional collaboration, technical documentation, budgeting, and support for a nationwide remote workforce.

Leads property and other claims operations teams, overseeing coaching, quality review, staffing, productivity, escalations, process improvement, regulatory compliance, and operational risk management. The role requires extensive claims-handling and leadership experience, insurance adjuster licensing, data-driven decision-making, and occasional travel. Advanced property claims software expertise, catastrophe claims experience, and insurance industry designations are preferred.

Manages an enterprise transaction services operations unit, overseeing staffing, employee development, workflow, compliance, risk, budgets, reporting, forecasting, and process improvement. Leads high-volume, SLA-driven teams, analyzes operational metrics, resolves complex escalations, coordinates with technology and risk partners, and implements process or system changes. Ensures service quality, productivity, capacity, regulatory adherence, and continuous operational improvement while coaching employees and driving business outcomes.

Lead a unit of production managers overseeing pre-purchase review of correspondent residential mortgage loan files to ensure documentation, regulatory compliance, and guideline adherence. Manage SLAs, quality, pipelines, reporting, continuous improvement, and team hiring, coaching, training, and performance management to meet productivity, quality, and cost goals.

Owns execution of the Dallas business-process pilot and scales the resulting framework across acquired brands. Responsibilities include translating lead-to-invoice recommendations into SOPs, training, KPIs, implementation plans, and measurable outcomes; aligning new brands to standardized processes; coordinating with IT, finance, consultants, and brand teams; and leading continuous process improvement across sales, quoting, order entry, contracting, invoicing, and back-office operations.

Leads customer support operations across in-house and outsourced teams, owning satisfaction, resolution time, quality, cost, workforce planning, vendor performance, and team development. Oversees reputation management and Trust & Compliance casework involving content moderation, DMCA, and privacy. Partners with Legal, Product, Engineering, and support tooling teams to improve processes, automation, escalation workflows, and customer experience.

Drives operational consistency and continuous improvement across corporate restaurants nationwide. Leads field assessments, root cause analysis, operational pilots, SOP development, safety and compliance initiatives, new restaurant openings, acquisition integrations, and cross-functional projects. Coaches district and field leaders, strengthens process standardization, tracks corrective actions, and translates corporate strategy into practical restaurant-level execution. Based in DFW, the role requires 50–75% travel.

Manages Claims business-unit operations, strategic initiatives, policies, procedures, reporting, budgets, staffing, and performance analysis. Partners with executives and other departments to achieve operational goals, improve processes, ensure compliance, and support financial decisions. Oversees analysts and administrative staff, coordinates projects, manages reporting accuracy, and handles hiring, development, and performance management. Requires strong project management, analytical, communication, and leadership skills, with occasional travel.

Leads internal IT systems and operations, including identity and access management, endpoint management, IT support, onboarding and offboarding, asset and SaaS lifecycle management, automation, vendor relationships, and compliance partnerships. Manages a small IT team, improves service processes, supports audits, strengthens security controls, and delivers scalable technology services for a distributed workforce.

Oversee operational and financial performance for an assigned single-family rental market. Responsibilities include P&L and budget analysis, property inspections, vendor management, leasing and pricing coordination, compliance, emergency response, KPI reporting, process improvement, and leadership of field support teams. The role requires regular property visits, cross-functional collaboration, customer satisfaction oversight, asset preservation, and accountability for market profitability and operational performance.

Manages operational support across a geographically dispersed distribution network of more than 50 sites and 800 employees. Responsibilities include leadership training, safety and regulatory compliance, performance monitoring, budget oversight, contractor management, employee coaching, project execution, and operational planning. The role requires advanced airport operations and maintenance knowledge, strong leadership and analytical skills, a valid driver’s license, background-check eligibility, and travel up to 75%.

The Alarm Operations Manager oversees the installation and service of fire alarm systems, manages budgets, improves processes, and ensures safety and training compliance while driving revenue and productivity.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Manage IT Help Desk functions, lead a team of IT specialists, develop training programs, oversee operations, and implement process improvements.

Own revenue management and operational performance across a student housing portfolio. Develop pricing, occupancy, leasing, and revenue forecasts; validate property-level strategies; monitor competitive markets and operational KPIs; and present performance recommendations to leadership and clients. Lead reporting accuracy, data integrity, corrective actions, and analytical team development while periodically traveling for asset and market tours.

The Operations Manager leads performance improvement initiatives, engages with private equity firms, and drives operational excellence in client operations, including using Lean and Six Sigma methodologies.

Leads claims operations, including auto claims management, strategy, regulatory and quality compliance, service improvement, budgeting, cost control, staffing, succession planning, and development of claims managers and supervisors. The role drives profitability, performance standards, corrective actions, cross-functional collaboration, and customer service outcomes. It requires extensive insurance claims expertise, leadership experience, financial analysis capabilities, and knowledge of applicable laws and regulations.

Lead operations optimization by implementing automation, AI tools, and system integrations across brokerage operations. Manage teams, ensure regulatory compliance, support large system and client conversions, build dashboards (Power BI/Tableau), analyze KPIs, and partner with technology and compliance to reduce manual work and improve efficiency.

Lead process analysis, pilot testing, and scaling of operational improvements across restaurants. Evaluate equipment and workflows for capacity, throughput, labor impact, and ROI. Design and run structured tests, translate learnings into SOPs/playbooks, support rollout readiness, and partner cross-functionally to prioritize and implement scalable solutions that improve speed, accuracy, efficiency, profitability, and guest experience.

Lead on-premise channel operations and technologies for restaurants, overseeing POS, kiosks, digital menu boards, KDS, and BOH/FOH systems. Scale and commercialize digital platforms, monitor performance, analyze data for improvements, and collaborate cross-functionally to enhance customer experience and operational efficiency.