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Top Senior Level Customer Success Jobs in Dallas, TX
The Director of Market Transformation Team will lead initiatives to enhance Capital One's Finance and Navigator Platform, managing a team focused on dealership client needs, program development, and market strategies. Responsibilities include strategic leadership, influencing product teams, managing client relationships, and driving operational results through analytics and collaboration with various departments.
The Sr. Client Services Manager is responsible for managing client relationships, developing claim service strategies, and ensuring customer satisfaction. They lead service goal development, collaborate with underwriting for claim renewals, negotiate special handling instructions, and serve as the primary contact for clients and brokers. A strong focus on innovative product development and effective communication is essential.
As a Private Banker, you will manage client relationships, provide investment and wealth management advice, and ensure clients meet their financial goals through tailored solutions. Responsibilities include generating new business, collaborating with specialists, and maintaining regulatory compliance.
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The Senior Customer Success Manager at Nexthink will oversee a portfolio of strategic customers- driving adoption of digital employee experience solutions, managing customer relations, and ensuring renewal through value tracking and collaboration with various teams. They will identify upsell opportunities and act as a trusted advisor throughout the customer lifecycle.
The Senior Associate, Member Services is responsible for enhancing client satisfaction through support of Clearing Members and addressing operational inquiries. This includes analyzing trade data, training clients, maintaining relationships, and ensuring compliance with policies and procedures. The role requires understanding OCC products and providing solutions to meet members' needs.
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.
The Director of Customer Support Systems leads strategic initiatives for optimizing customer support and partnership systems. This role requires collaboration with various teams to ensure seamless integration and alignment with business goals, mentorship of staff, vendor management, and the establishment of performance metrics for success measurement.
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