Top Senior Level Customer Success Jobs in Atlanta, GA

The Client Experience Manager will oversee client interactions, operational processes, and support strategies to enhance client satisfaction and ensure timely issue resolution. Responsibilities include analyzing healthcare claims data, reviewing client-facing reports for accuracy, onboarding users, managing client inquiries, and facilitating communication on invoices and SLAs.

The Customer Success Manager at Cognigy will drive value for customers by guiding the implementation of Conversational AI solutions, managing customer health, devising sales strategies, and ensuring clear communication to maximize client investment. Responsibilities include establishing customer success metrics, retention strategies, and building relationships with enterprise-level clients to foster loyalty and satisfaction.

The Manager, Technical Support at NICE leads a technical support team to provide exceptional service to SaaS clients. Responsibilities include troubleshooting complex issues, managing escalations, building a high-performance team, and ensuring effective communication with stakeholders to resolve problems quickly, while maintaining a positive customer experience.

The Senior Contracts Specialist will draft, negotiate, and manage a range of commercial agreements, guide contract issues company-wide, assist in developing contract processes, mentor junior specialists, and facilitate contract reviews and approvals.

As a Client Partner at 10Pearls, you will leverage your extensive sales experience to grow new business and maintain relationships in the technology industry, particularly in financial services and healthcare. Responsibilities include prospecting, client advocacy, negotiating contracts, and supporting team initiatives for customer success.

As a Customer Success Manager at Luma Health, you will manage relationships with strategic healthcare clients, driving product adoption, usage, and satisfaction. Responsible for strategic onboarding and account growth, you will collaborate internally to ensure clients achieve their goals while analyzing data to provide actionable insights. Your role involves customer advocacy, addressing concerns promptly, and promoting client success within the organization.

The Associate Director/Director, Client Services focuses on supporting nonprofit clients in fundraising operations and development. This role involves client relationship management, project planning and execution in areas like data analytics, gift processing, and system optimization, while also engaging in business development to widen the client portfolio.