Top Senior Customer Success Jobs in Atlanta, GA

Manage enterprise and commercial customer portfolios, acting as a strategic advisor to IT executives. Lead onboarding, adoption, customer success planning, executive business reviews, retention, risk mitigation, and expansion initiatives. Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to resolve escalations, advocate for customer needs, and improve platform adoption and business outcomes. Travel approximately 10% for customer meetings and workshops.

Manages strategic client relationships, satisfaction, retention, engagement, and product utilization. Partners with HR leaders, consultants, vendors, and internal teams to resolve complex issues, lead client meetings and strategy sessions, support renewals, analyze utilization trends, and recommend communication and engagement strategies. Serves as a strategic advisor while communicating client status and improvement opportunities to leadership.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Configures workflows, playbooks, health scores, segmentation, dashboards, and KPI frameworks; translates business requirements into scalable capabilities; delivers executive-ready insights; identifies customer risks and trends; and drives cross-functional adoption, training, change management, and continuous process improvement.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Drive customer success for strategic, complex cloud accounts by developing shared plans, accelerating Azure and cross-cloud adoption, managing executive relationships, orchestrating resources, overseeing programs, resolving blockers, and improving solution value and renewals. The role aligns Microsoft solutions with customer objectives, coordinates delivery across stakeholders, identifies growth opportunities, and develops technical skilling plans.

Manage a portfolio of 20–25 higher education institutions, driving renewals, adoption, executive engagement, and expansion across HCM, Financials, and Student solutions. Serve as a strategic customer advocate, resolve escalated issues, develop customized success plans, monitor telemetry and feature usage, and collaborate with Sales, Services, Product, and account teams. The role requires deep higher education and functional platform expertise, strong executive communication, and travel of up to 30%.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Leads a team of Strategic Customer Success Managers serving complex enterprise accounts. Owns the strategic customer success playbook, customer adoption, value realization, renewals, retention, and portfolio growth. Builds executive relationships, aligns Sales, Product, and Services teams, monitors account health using data and customer insights, manages risks, and resolves escalations. The role also helps define Trimble’s strategic account model and establishes best practices for global construction technology customers.

Manage a portfolio of SaaS customers by developing success strategies, increasing product adoption, monitoring customer health, reducing churn, and identifying expansion opportunities. Build relationships with client stakeholders and executive sponsors, lead value conversations and rollout plans, collaborate cross-functionally, represent customer needs, and support product improvements. The role is based in Atlanta or Alpharetta, Georgia, with 20% travel.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Owns end-to-end success for a portfolio of SaaS clients by driving adoption, value realization, retention, and growth. Builds strategic relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Partners with Account Management on renewals and expansion, translates business needs into product solutions, documents client goals and risks, and applies insurance industry expertise to improve outcomes and client experience.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Owns the post-implementation lifecycle for complex public-safety SaaS accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive alignment, account health monitoring, risk mitigation, escalations, business reviews, cross-functional issue resolution, CRM documentation, and coordination with Sales, Support, Product, Engineering, and Marketing.

Owns the post-implementation lifecycle for complex public-safety agency accounts, driving adoption, retention, renewals, expansion, executive alignment, and client value. Responsibilities include monitoring account health, identifying risks and growth opportunities, leading business reviews, coordinating cross-functional issue resolution, supporting quotes and sales orders, and maintaining accurate CRM records. The role builds relationships with operational and executive stakeholders and requires approximately 25–30% or more travel.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.