Top Senior Customer Success Jobs in Atlanta, GA

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Leads JumpCloud’s global post-sale organization of 100+ across Customer Success, Technical Support, Professional Services, and Account Management. Owns retention, NRR, NPS, CSAT, onboarding, expansion, operational scaling, and AI-first automation. Partners with Product and Engineering to convert customer feedback into roadmap improvements, manages five direct reports, and presents metrics to executive leadership and the board. Requires significant SaaS leadership experience across SMB, Commercial, and Enterprise segments, global team management, analytical rigor, and approximately 30% domestic and international travel.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Develop scalable Customer Success operating models, playbooks, workflows, training, and enablement resources. Translate strategy into practical tools and processes, support change management and adoption, research emerging trends such as AI, and collaborate with global cross-functional teams to improve customer outcomes. The role requires strong communication, analytical thinking, stakeholder influence, and familiarity with Customer Success technology and reporting platforms.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Leads a team of Customer Success Managers supporting enterprise restaurant brands. Oversees merchant operational health, customer retention, product adoption, and expansion. Partners with account management and cross-functional teams to identify performance issues, develop solutions, and drive upselling and cross-selling revenue. Builds senior stakeholder relationships, analyzes metrics, presents recommendations, and executes strategic growth plans.

Manage customer relationships for Workday Planning solutions, helping clients realize product value, increase adoption, and drive retention. Serve as a trusted advisor by quantifying outcomes, answering business questions, sharing best practices, identifying growth opportunities, and developing strategic goals. Collaborate with Sales, Services, Support, Product, and Enablement teams while managing executive-level relationships and customer checkpoints.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Own strategic customer success for complex, multi-org enterprise accounts. Develop success plans, coordinate resources, drive adoption and ROI, influence executive stakeholders, manage risks and escalations, and guide customers on Salesforce solutions, AI governance, automation, and data. The role also mentors colleagues and advocates for customer needs while integrating multiple products and processes to achieve business outcomes.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage enterprise Salesforce Commerce Cloud customers as a trusted advisor and single point of accountability. Orchestrate Signature Success deliverables, renewals, expansions, feature adoption, platform optimization, and incident resolution. Build executive stakeholder relationships, translate technical concepts into business outcomes, coordinate cross-functional teams, and guide customers through Salesforce releases. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Manage a portfolio of SaaS customers by developing success strategies, increasing product adoption, monitoring customer health, reducing churn, and identifying expansion opportunities. Build relationships with client stakeholders and executive sponsors, lead value conversations and rollout plans, collaborate cross-functionally, represent customer needs, and support product improvements. The role is based in Atlanta or Alpharetta, Georgia, with 20% travel.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Owns end-to-end success for a portfolio of SaaS clients by driving adoption, value realization, retention, and growth. Builds strategic relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Partners with Account Management on renewals and expansion, translates business needs into product solutions, documents client goals and risks, and applies insurance industry expertise to improve outcomes and client experience.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Owns the post-implementation lifecycle for complex public-safety SaaS accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive alignment, account health monitoring, risk mitigation, escalations, business reviews, cross-functional issue resolution, CRM documentation, and coordination with Sales, Support, Product, Engineering, and Marketing.

Owns the post-implementation lifecycle for complex public-safety agency accounts, driving adoption, retention, renewals, expansion, executive alignment, and client value. Responsibilities include monitoring account health, identifying risks and growth opportunities, leading business reviews, coordinating cross-functional issue resolution, supporting quotes and sales orders, and maintaining accurate CRM records. The role builds relationships with operational and executive stakeholders and requires approximately 25–30% or more travel.