Top Senior Customer Success Jobs in Atlanta, GA

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

Manage a portfolio of public sector accounts across the customer lifecycle—drive adoption, retention, renewals, health, and growth. Serve as trusted advisor, host business reviews, resolve escalations with internal teams, identify churn risks, process contract changes, and provide deployment best practices and insights.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

Lead post-sale success for public-sector B2B SaaS customers: develop and execute success plans, run technical demos and trainings, manage renewals and upsells in Salesforce, mentor and support CSMs, run webinars and user groups, monitor customer health and drive retention and adoption.

The Client Success Program Manager serves as the main contact for clients, managing complex programs, resolving issues, and ensuring effective communication across teams to enhance client experiences.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

The Senior Customer Success Manager leads the execution of Customer Success strategies, manages a team, and ensures customer value and retention through effective engagement and operational management.

Manage customer projects in the manufacturing maintenance sector, ensuring satisfaction, driving growth, and implementing successful ROI strategies with clients.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Lead and scale a team of Enterprise Customer Success Managers to drive retention, expansion, and renewals. Recruit, train, and coach CSMs, set strategy and metrics, support high-growth accounts, act as executive sponsor for key customers, and work cross-functionally to shape solutions.

The Customer Success Manager will manage enterprise customers, ensuring their success with Stripe's products, drive account growth, and facilitate communication between customers and internal teams.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Lead global strategic accounts customer success: define and own the playbook, build and coach a high-performing team, partner with Sales/Product/Support, act as escalation for enterprise clients, and use data-driven metrics to drive adoption, expansion, and retention.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The Senior Customer Success Manager drives business impact for complex customers, focusing on adoption, goals, and delivering value from Salesforce investments, while integrating various products and processes.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Lead and mentor Senior Customer Success Managers to drive product adoption, retention, expansion, and ROI for HME customers. Own escalations, executive engagement, strategy execution, process scaling, cross-functional collaboration, and travel to manage high-touch accounts and reduce churn.

Lead and mentor the Senior Customer Success Manager team to drive adoption, retention, expansion, and ROI for HME customers. Act as voice of the customer, manage escalations and executive relationships, implement scalable processes and SOPs, influence cross-functional strategy, and travel extensively to support strategic accounts.