Top Senior Customer Success Jobs in Atlanta, GA

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Owns end-to-end customer success for JLL's largest Corrigo Enterprise client (WPM) across Americas, APAC, and EMEA. Acts as trusted advisor, triages platform issues, drives adoption and ROI, coordinates cross-functional teams, manages escalations and SLAs, and leads commercial activity in Salesforce for expansions and renewals.

Owns the post-implementation lifecycle for complex public-safety SaaS accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive alignment, account health monitoring, risk mitigation, escalations, business reviews, cross-functional issue resolution, CRM documentation, and coordination with Sales, Support, Product, Engineering, and Marketing.

Owns the post-implementation lifecycle for complex public-safety agency accounts, driving adoption, retention, renewals, expansion, executive alignment, and client value. Responsibilities include monitoring account health, identifying risks and growth opportunities, leading business reviews, coordinating cross-functional issue resolution, supporting quotes and sales orders, and maintaining accurate CRM records. The role builds relationships with operational and executive stakeholders and requires approximately 25–30% or more travel.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

Manage a portfolio of ~30-35 enterprise OneStream customers to drive adoption, retention, expansion, and renewals. Serve as primary customer advocate, run onboarding and business review cadences, mitigate risks, collaborate with sales and product/support teams, and mentor CSMs. Support regional metrics and up to 50% travel.

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Lead strategic customer success for nonprofit/NGO Marketing & Commerce customers on Salesforce. Serve as single point of accountability for Signature deliverables, drive adoption of Marketing Cloud features, manage technical and executive stakeholders, identify risk and expansion opportunities, conduct quarterly reviews, use AI agents for efficiency, and coordinate cross-functional responses to major incidents to protect revenue and ensure renewals.

Lead Customer Success for Corporate Lending portfolio, driving adoption, retention, renewals and measurable customer outcomes. Own escalations, executive sponsorship, success plans, onboarding, and executive business reviews. Partner cross-functionally on cloud migrations, platform transformations, AI capability adoption, and expansion opportunities while monitoring portfolio health, mitigating churn risk, and supporting renewal forecasting and commercial alignment.

The Senior Customer Success Manager drives business impact for complex customers, focusing on adoption, goals, and delivering value from Salesforce investments, while integrating various products and processes.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Lead post-sale client experience for a CRE loan-management SaaS: build scalable onboarding, drive adoption, manage integrations and UAT, track client health metrics, advocate product improvements, and hire/mentor a client success team while partnering cross-functionally with Product, Engineering, Sales, and Marketing.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

Lead post-sale success for public-sector B2B SaaS customers: develop and execute success plans, run technical demos and trainings, manage renewals and upsells in Salesforce, mentor and support CSMs, run webinars and user groups, monitor customer health and drive retention and adoption.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.