Top Senior Customer Success Jobs in Atlanta, GA

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Own retention, revenue growth, forecasting, executive relationships, renewals, commercial negotiations, and expansion for high-value government and insurance biller clients. Lead strategic business reviews, identify risks, advocate internally, coordinate cross-functional teams, and improve Customer Success processes. Requires payments expertise, complex contract negotiation experience, strong CRM discipline, and comfort with C-suite stakeholders. This remote or hybrid role involves approximately 25% travel and does not offer visa sponsorship.

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and support AI consumption. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; monitor customer outcomes; and advocate for retention, expansion, and innovation.

Manages enterprise customer relationships throughout the PrismHR lifecycle, from implementation through renewals. Drives product adoption, customer satisfaction, retention, account growth, training, executive meetings, and follow-on sales. Coordinates with Sales, Support, Professional Services, and Product teams; monitors customer health metrics; develops customer success and resource plans; handles escalations; and provides strategic guidance, reporting, and business reviews.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Leads AI customer adoption and enablement across regional Customer Success teams. The role supports onboarding, training, workflow configuration, prompt engineering, usage monitoring, technical escalations, and adoption recovery. It partners with customers, Product, Engineering, Support, and Solutions Engineering to improve AI value realization, retention, and referenceability. The role also guides organizational change and helps customers reinvest capacity created by AI automation.

Leads 8–12 Customer Success Managers supporting Justice and Corrections customers. Responsibilities include coaching and developing the team, driving adoption, retention, customer health, and satisfaction, managing escalations, building scalable playbooks and operating rhythms, analyzing Salesforce and Gainsight data, and partnering cross-functionally with Sales, Product, Support, and Professional Services.

Owns the end-to-end success of a portfolio of SaaS clients by driving adoption, value realization, retention, and expansion readiness. Builds executive and operational relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Requires strong communication, analytical, organizational, stakeholder-management, and SaaS aptitude, with risk or insurance industry expertise preferred. Travel is required up to 10%.

Manage customer relationships for Workday Planning solutions, helping clients realize product value, increase adoption, and drive retention. Serve as a trusted advisor by quantifying outcomes, answering business questions, sharing best practices, identifying growth opportunities, and developing strategic goals. Collaborate with Sales, Services, Support, Product, and Enablement teams while managing executive-level relationships and customer checkpoints.

Manages strategic public-sector customers using Tableau and Salesforce, serving as the primary accountability point for adoption, value realization, renewals, expansion, technical health, and incident coordination. Builds executive relationships, tracks platform usage, leads enablement and business reviews, recommends improvements, and translates technical concepts into business outcomes. Escalates complex data, integration, automation, and configuration issues while partnering with Sales, Engineering, and Product teams.

Owns the customer success operating engine, including journey mapping, playbooks, automation, self-service, surveys, health scores, advocacy, customer communications, tooling, and KPI reporting. Partners cross-functionally to improve retention, adoption, customer experience, and team efficiency at scale across Wattch’s renewable energy SaaS portfolio.

Owns customer success for a portfolio of strategic corporate lending clients, driving adoption, value realization, retention, renewal readiness, and expansion. Leads customer success plans, executive engagements, escalations, health monitoring, modernization and cloud adoption initiatives, change management, and post-go-live adoption. Partners with Sales, Product, Engineering, Support, and Professional Services to resolve issues, support migrations, identify risks, and deliver measurable customer outcomes across enterprise lending platforms.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Own strategic customer success for complex, multi-org enterprise accounts. Develop success plans, coordinate resources, drive adoption and ROI, influence executive stakeholders, manage risks and escalations, and guide customers on Salesforce solutions, AI governance, automation, and data. The role also mentors colleagues and advocates for customer needs while integrating multiple products and processes to achieve business outcomes.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.