Top Senior Level Customer Success Jobs in Rochester, NY

As a Customer Success Manager, you will manage long-term relationships with customers, ensuring a seamless onboarding process, maintaining training sessions, and driving growth through strategic account plans. You will advocate for customers' needs by collaborating with various teams to resolve issues and propose improvements across the organization.

TYLin is seeking a Risk Management Specialist to support infrastructure projects, including Rail & Transit Transportation. Responsibilities include developing Risk Management Plans, facilitating risk workshops, maintaining project risk registers, and generating risk reports. Qualifications include a bachelor's degree in a STEM field, five years of experience in engineering and construction, and certifications such as PRMP or PMI-RMP.

The Customer Support Engineer will provide technical support to SMB and Enterprise customers, resolving diverse issues through phone, email, and chat. Responsibilities include diagnosing product bugs, working with various teams to improve services, maintaining high customer satisfaction, and adhering to service level agreements.

The Client Success Manager is responsible for managing large, complex client accounts, focusing on retention, upsell, and ensuring high NPS. They act as trusted advisors, aligning client strategies with Included Health's services, managing onboarding, and supporting the overall client experience to drive desired outcomes and increase utilization.

The Sr. Manager of Customer Success will lead customer engagement, enhance team performance, and ensure exceptional service. Responsibilities include coaching teams, monitoring KPIs, and collaborating cross-functionally to improve customer journeys and retention. This role emphasizes strategic leadership in managing customer success initiatives.

As a Senior Client Experience Manager, you will build relationships with clients in the Life Sciences sector, generate new business opportunities, manage client relationships, and collaborate with teams to drive strategic initiatives. You will need to prepare impactful presentations and stay informed on industry trends and client news.

The Compensation Specialist will develop, implement, and administer compensation programs to attract and retain talent, ensuring alignment with company goals and compliance with regulations. Responsibilities include analyzing market trends, managing global compensation programs, ensuring compliance, optimizing HR tools, educating employees, and driving process improvements.