Top Senior Level Customer Success Jobs in Rochester, NY
As a Senior Customer Success Manager at Trellix, you will build strong relationships with key stakeholders, understand customer needs, and develop success plans to drive product adoption and satisfaction. You will collaborate with sales for transitions and expansion opportunities while addressing customer challenges and risks to ensure desired outcomes and loyalty.
As a Customer Success Manager at Jungle Scout, you will manage customer renewals, drive expansion opportunities, and enhance customer experience. You'll act as the primary contact for inquiries, analyze usage patterns for upsell opportunities, guide onboarding and training, and collaborate with teams to improve services.
The Prior Authorization Specialist supports the Patient Access department by verifying insurance and managing prior authorization requests. Responsibilities include contacting payors for eligibility, submitting requests, and maintaining documentation of authorization activities to ensure timely patient access to healthcare.
The Customer Success Architect (CSA) provides technical guidance to customers post-sales, ensuring they meet objectives and derive value from the company’s analytics tool. Responsibilities include advising on best practices, capturing product feedback, identifying growth opportunities, and cultivating customer references.
The Senior Platform Specialist supports athenaOne applications by managing issues, leading projects, and customizing software for clinical staff. They provide training, maintain documentation, and ensure efficient use of EHR systems while collaborating with stakeholders and enhancing platform standards.
As a Senior Customer Success Manager at LivePerson, you will drive growth, develop relationships, create customer success plans, translate financial terms into ROI, manage stakeholders, and monitor product adoption. Requires 6+ years experience in customer-facing roles and strong understanding of SaaS and digital trends.
The On-Call Community Engagement Specialist will provide strategic communications and outreach support, facilitating public meetings and developing engagement plans for clients across sectors. Responsibilities include working with teams to ensure project satisfaction and reviewing engagement materials.
As a Senior Support Representative, you'll provide exceptional customer support via email, troubleshoot potential bugs, document feature requests, analyze customer data, and assist customers in using the product efficiently. You’ll be part of a team dedicated to enhancing customer satisfaction without a heavy focus on quotas or processes.
The Customer Success Manager guides customers through their journey with Outreach, focusing on product adoption and health. They assess customer engagement, provide strategic insights, and ensure satisfaction. The role includes partnering with internal teams and prioritizing multiple projects while keeping stakeholders informed. They also work on mitigation strategies for any barriers to client health and assist in renewals and expansions.
Lead and manage a team of Customer Success Managers focused on driving customer adoption and success by delivering value. Collaborate with go-to-market teams to ensure outstanding customer value. Responsible for coaching, mentoring, and leading customer engagement efforts.
The Benefits Specialist manages the daily operations of the Benefits department, providing support for employee benefits programs and ensuring compliance with regulations. Responsibilities include responding to inquiries, coordinating Open Enrollment, and handling various administrative tasks within company systems.
Top Companies in Rochester, NY Hiring Customer Success Roles
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