Top Senior Level Customer Success Jobs in Rochester, NY

The Client Partner at Babylist will be responsible for generating new business and creating media relationships with CPG partners. This role requires knowledge of the CPG space, the ability to adapt pitches to client needs, and the skill to craft compelling narratives. Maintaining strong relationships with existing partners and delivering persuasive sales presentations are essential to maximize investment with Babylist.

The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.

Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.

The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.

The Client Success Manager oversees daily operations within the client success team, ensuring client onboarding and training on UKG Workforce Ready solutions. They lead a customer-centric approach, manage teams, provide strategic leadership, and build relationships with clients and stakeholders, focusing on continuous improvement and effective issue resolution.

The Customer Success Executive will drive post-sale revenue growth by managing executive relationships and addressing customer challenges. Responsibilities include overseeing implementation success, conducting strategic sessions, identifying upsell opportunities, and ensuring high service delivery ratings. This role requires deep knowledge of healthcare IT and a strong background in customer success management.

The Account Director will lead Octagon’s client services for Olympic sponsorships, managing project execution, client relationships, and team development while overseeing budget and strategic partnerships. This role requires collaboration with internal teams and key stakeholders to ensure successful delivery of sponsorship initiatives, including travel for programming support.