Top Senior Customer Success Jobs in Rochester, NY

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Leads and develops a team of Customer Success Engineers responsible for onboarding, adoption, resilience maturity, customer health, executive engagement, renewal readiness, and expansion support. Establishes scalable success practices, measurable customer outcome plans, health scoring, reporting, and operational standards. Partners with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management while serving as an escalation point for strategic enterprise customers. Drives technical capability, coaching, continuous improvement, retention, and revenue-aligned customer success outcomes.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Manage enterprise customer relationships for a SaaS platform, serving as the primary contact, conducting business reviews, developing success plans, monitoring customer health, driving retention and advocacy, analyzing ROI, and reporting success metrics. Collaborate with internal teams to resolve issues, gather product feedback, and support customer growth. The role requires strong SaaS knowledge, CRM proficiency, team leadership experience, and 25–40% travel.

Own a portfolio of 20–30 enterprise employer accounts, leading retention, renewals, pricing coordination, executive relationships, and account recovery. Use enrollment, engagement, outcomes, claims, billing, and ROI data to diagnose performance and demonstrate customer value. Build multithreaded relationships, identify renewal risks and cross-functional breakdowns, coordinate internal resolution, and improve member access and engagement. The role operates remotely with travel of up to 15%.

The Customer Success Manager drives customer retention and satisfaction for enterprise clients, ensuring smooth onboarding and effective issue resolution while collaborating across teams to enhance customer experience.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.