About the role:
The Benefits Specialist is responsible for the day-to-day administrative operations of the Benefits department. This role supports the Benefits Manager and provides exceptional customer service to all employees. The Benefits Specialist addresses Benefit related issues and ensures the effective utilization of company systems, tools, and resources to create a positive employee experience.
Responsibilities:
- Assist in supporting U.S. employee benefit programs, including medical, dental, vision, leave of absence (LOA), life and disability insurance, HSA, FSA, commuter benefits, 401(k), and COBRA.
- Respond to employee inquiries related to benefits and provide support for leave of absence questions.
- Assist with the coordination of the Open Enrollment process, including communication, training, vendor updates, and other tasks.
- Manage Workday tasks such as processing life events, new hire benefits, and missing information.
- Lead weekly benefits new hire orientation.
- Process vendor invoices and conduct enrollment audits
- Provide support to ensure the consistent administration of benefit programs in compliance with company policies and government regulations.
- Help monitor changes in state and federal regulations related to benefit plans and ensure compliance.
- Additional tasks/projects as needed
Required Qualifications:
- At least 5 years of relevant work experience, including a minimum of 3 years in employee benefits administration.
- Experience in administering employee benefits programs.
- Ability to manage objectives and initiatives while supporting the Benefits team.
- Strong proficiency in Excel and/or GoogleSheets
- Excellent interpersonal skills with the ability to interact professionally with both internal and external stakeholders.
- Demonstrate competency in using technology effectively.
- Ability to work with employees at all levels of experience and seniority within the organization, maintaining discretion in handling sensitive employee benefits matters.
- High School Diploma or GED required
- Experience in supporting vendor management, including managing to Service Level Agreements (SLAs), is required.
Additional Preferred Qualifications:
- Bachelor's degree in Business, Management, Finance, Human Resources, or a related field
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $63,670 - $82,740 + equity + benefits
Zone B: $73,221 - $95,180 + equity + benefits
Zone C: $79,588 - $103,460 + equity + benefits
Zone D: $82,771 - $107,590 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Top Skills
What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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