Top Senior Level Customer Success Jobs in Rochester, NY

The Senior Manager of Customer Success will lead the customer success team, develop strategies to improve retention and satisfaction, and enhance customer relationships. They will analyze data to drive insights, manage escalations, and collaborate with various teams to meet customer needs and increase lifetime value.

As a Senior Customer Success Manager at Sword Health, you will manage the client lifecycle for union customers, build strategic relationships, and demonstrate Sword’s value through performance monitoring and reporting. You will also advocate for customer needs internally and contribute to the development of account plans to enhance client success and satisfaction.

The Client Partner develops and manages client relationships to achieve revenue targets by selling Dow Jones products, enhancing client satisfaction and retention through effective management and collaboration with internal teams.

The Senior Customer Success Outcome Manager acts as a primary contact for large enterprise customers, ensuring alignment with strategic business goals. Responsibilities include engaging with executives, managing plans of action for issue resolution, and presenting success plans and business reviews. The role also involves collaborating with internal teams to enhance customer experience and navigating complex enterprise IT environments.

As a Senior Manager of Customer Success at SOCi, you will lead and mentor a team of Customer Success Managers to enhance customer experiences and maximize the value of SOCi's SaaS platform. Responsibilities include overseeing customer success initiatives, managing enterprise-level client relationships, collaborating with various departments, and refining processes to ensure retention and growth.

As a Senior Technical Support Engineer at Couchbase, you will troubleshoot customer issues on cloud and on-premises deployments, engage with clients to resolve technical requests, and provide feedback to engineering teams. This role includes writing technical documentation, training on Couchbase components, and requires strong multitasking and communication skills.

The Head of Customer Success will lead the Enterprise Customer Success team at Fundraise Up, focusing on large non-profit accounts. Responsibilities include developing workflows, mentoring Customer Success Managers, executing account growth strategies, and building relationships with high-level stakeholders to drive engagement and retention.