Top Senior Level Customer Success Jobs in Rochester, NY

The Senior Digital Ads Client Manager will manage a portfolio of small businesses, focusing on optimizing their digital ad performance. Responsibilities include consulting clients, analyzing advertising performance, and introducing tailored solutions to enhance results. The role emphasizes relationship management and driving business outcomes through digital marketing expertise.

The Operations Support Specialist greets and checks in clients, manages phone calls, schedules appointments, and performs clerical duties to support office needs. This role requires strong customer service skills and the ability to work in a fast-paced environment.

The Senior Customer Success Manager at Vercel manages a portfolio of Enterprise customers to enhance their experience and drive business value. Responsibilities include onboarding, setting success criteria, issue resolution, and identifying expansion opportunities, all while maintaining customer engagement and satisfaction through strategic guidance and collaboration.

The Customer Support Manager will lead and grow the Customer Support team to ensure exceptional customer experiences for a SaaS platform. Responsibilities include team management, ensuring SLA compliance, fostering relationships across departments, and handling critical issues. The role requires flexible working hours to overlap with US and European shifts and involves performance management and escalation coordination.

The Customer Support Manager will lead and grow the Customer Support team for SpotMe's digital experience and virtual events SaaS platform, ensuring a high level of customer satisfaction through effective leadership, hiring, and coaching. This role involves managing support requests, reporting metrics, and coordinating critical escalations efficiently across time zones.

As a Customer Support Manager, you will lead and develop a team of Customer Support Specialists to provide exceptional 24/7 support for SpotMe's enterprise SaaS platform. Your role includes managing team performance, ensuring customer satisfaction, coordinating critical issue escalations, and fostering relationships with both Product & Engineering teams.

As a Senior Risk User Experience Specialist, you will assess and make risk-related decisions regarding user inquiries and transaction limit requests, while ensuring a positive user experience. You will manage high-volume case loads, document risk decisions, and identify opportunities for process improvements.

As a Senior Customer Success Manager, you will build strategic relationships with key accounts, drive product adoption, and collaborate with cross-functional teams to enhance platform engagement. Your role includes consulting on best practices, monitoring performance indicators, advocating for customer needs, and ensuring the efficient onboarding and renewal processes.

As an Onboarding Manager, you will oversee the onboarding process for new customers, ensuring smooth product adoption and integration with Siteline. You will monitor key performance indicators like time-to-first-value and customer satisfaction while collaborating with internal teams to enhance the customer experience.