Top Senior Level Customer Success Jobs in Rochester, NY

As a Senior Partner Implementation Specialist, you will lead partner onboarding to the Banking as a Service platform, guiding them through data integration and providing ongoing support. You will collaborate with various teams to streamline processes, manage multiple engagements, and ensure effective communication of product roadmaps and expectations.

The Client Success Manager will oversee the onboarding and management of enterprise clients, ensuring they maximize the value of FranklinCovey's learning and development resources. Responsibilities include conducting business reviews, building strong client relationships, providing training, advocating for solutions, and contributing to client renewal and expansion strategies through engagement monitoring and support.

The Customer Engagement Client Lead will work with client CRM and Marketing teams to develop and execute Customer Engagement workplans. Responsibilities include analyzing customer data, improving personalized offers, resolving customer issues, and coordinating with internal teams to enhance customer experiences.

As the Director of Customer Success, you will be a trusted advisor to clients, managing project delivery within budget and deadlines. You will lead a creative team to deploy innovative solutions in the healthcare industry, addressing complex customer needs and building strong relationships.

The Human Capital Senior Transactions Specialist is responsible for handling personnel processes including onboarding, maintaining personnel records, verifying compliance with HR policies, and assisting employees with pay-related queries. This role also involves auditing hiring processes and ensuring accuracy in documentation.

Serve as the primary point of contact for customers coordinating interaction with various groups, monitor customer health and engagement, identify growth opportunities, build relationships, deliver feedback internally, and guide customers through onboarding and deployment processes.

The Strategic Customer Success Manager at Vouched will build deep customer relationships, drive revenue growth, implement retention strategies, oversee technical onboarding, and manage integration projects to enhance customer engagement and satisfaction.