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Top Senior Level Customer Success Jobs in Rochester, NY

317+ Job Results
13 Days Ago
21 Locations
Remote
132 Employees
5-7 Years of Experience
132 Employees
5-7 Years of Experience
Fintech • Information Technology
As a Customer Success Manager at Alpaca, you will lead relationships with B2B customers from launch to renewal, ensuring their success and satisfaction. You will manage escalations, drive feature adoption, forecast growth, and communicate account status while fostering strong internal and external relationships to support customer goals.
13 Days Ago
USA
Remote
781 Employees
5-7 Years of Experience
781 Employees
5-7 Years of Experience
Fintech
As a Senior Manager of Customer Success, you will lead the customer success team, manage relationships with clients, drive software adoption, and enhance customer satisfaction and retention. Collaboration with sales, marketing, and product teams is essential to align strategies with customer needs and analyze performance metrics.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+15 More
13 Days Ago
USA
Remote
262 Employees
5-7 Years of Experience
262 Employees
5-7 Years of Experience
Healthtech
The Senior Customer Training Specialist will develop and deliver training programs for customers, ensuring a comprehensive understanding of Visby products. Responsibilities include coordinating training logistics, ensuring compliance, providing customer support, and evaluating training effectiveness in alignment with company goals.
13 Days Ago
US
Remote
160 Employees
7+ Years of Experience
160 Employees
7+ Years of Experience
Information Technology • Security • Cybersecurity
As a Senior Customer Success Engineer at Veza, you will act as a trusted advisor, providing technical guidance on IAM solutions, designing end-to-end solutions, and training customers to utilize the Veza platform effectively. You will perform health checks, conduct business reviews, and manage technical escalations, ensuring customers gain maximum value from the product.
Top Benefits:
401-K
Company Equity
Company Outings
+42 More
13 Days Ago
United States
Remote
2,000 Employees
50K-75K Annually
5-7 Years of Experience
2,000 Employees
50K-75K Annually
5-7 Years of Experience
Food • Software • Hospitality
The Payments Enablement Specialist will support the growth of Payments products by enabling and setting up payment customers from onboarding to go-live. Key responsibilities include managing relationships, maintaining systems, analyzing data, and identifying deployment needs and process improvements.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
13 Days Ago
43 Locations
Remote
40 Employees
168K Annually
7+ Years of Experience
40 Employees
168K Annually
7+ Years of Experience
Fintech • Mobile • Payments • Software
RevenueCat is seeking a Senior Customer Success Manager to build and maintain relationships with customers, develop collaborative action plans, and help customers grow their businesses. The role involves managing customer relationships, providing insights and tactics, and contributing to team initiatives.
14 Days Ago
USA
Remote
68 Employees
7+ Years of Experience
68 Employees
7+ Years of Experience
Big Data • Machine Learning • Software • Analytics
The Customer Success Manager will manage enterprise accounts, ensuring customer retention, expansion, and adoption of services. This includes building strategic relationships, collaborating on renewals, and contributing to implementation playbooks. The role requires significant travel and involves negotiation and project management of professional services.
14 Days Ago
United States
Remote
2,331 Employees
5-7 Years of Experience
2,331 Employees
5-7 Years of Experience
Machine Learning • Natural Language Processing
We are looking for certified interpreters for English to Spanish translation, requiring 5 to 7 years of interpretation experience and relevant certification. Candidates should be fluent in both English and Spanish and provide their hourly rates for consideration.
14 Days Ago
United States
Remote
129 Employees
5-7 Years of Experience
129 Employees
5-7 Years of Experience
Artificial Intelligence • Software
As a Customer Success Manager, you will manage a portfolio of clients, ensuring retention and satisfaction. You will identify growth opportunities, renew contracts, and act as a liaison between the customer and internal teams to maximize value from our services. Strong relationship-building skills with executive and senior leadership are crucial for this role.
14 Days Ago
USA
Remote
30 Employees
75K-120K Annually
5-7 Years of Experience
30 Employees
75K-120K Annually
5-7 Years of Experience
Other
The Director, Client Services leads and inspires nonprofits to achieve their fundraising potential through hands-on support and strategic guidance. The role focuses on building partnerships, understanding client needs, and implementing effective fundraising strategies.
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