Top Senior Level Customer Success Jobs in Rochester, NY

As an Oracle Cloud Adoption Advisor, you will strengthen client relationships, ensuring successful implementation of Oracle Cloud applications. You will help clients optimize their business processes, develop strategic roadmaps, and lead project management efforts while mentoring a team and facilitating workshops for smooth adoption.

The Customer Success Manager will manage customer accounts, focusing on onboarding, retention, upselling, and ensuring product adoption. The role requires engaging with clients to understand their needs and providing insights to drive business success. The candidate should foster collaboration, apply creative solutions to customer challenges, and document use cases to demonstrate value.

The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix solutions, consulting with customers at all levels. This role focuses on developing trusted relationships, managing customer success plans, overseeing onboarding, and ensuring satisfaction by promoting best practices and product usage. Key tasks include collaborating with sales for smooth transitions, handling escalations, and identifying risks to customer outcomes.