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Top Senior Level Customer Success Jobs in Rochester, NY

252+ Job Results
8 Days Ago
United States
Remote
120K-340K Annually
Senior level
120K-340K Annually
Senior level
Healthtech • Database
The Client Partner, Life Sciences at Datavant is responsible for managing account relationships to drive growth and satisfaction. This role involves collaborating with various stakeholders, handling complex sales processes, and leveraging knowledge of client organizations to discover new opportunities.
8 Days Ago
United States
Remote
2,753 Employees
97K-143K Annually
Senior level
2,753 Employees
97K-143K Annually
Senior level
Fintech • Software
The CX Technology Enablement Specialist at BILL will support various customer experience systems and tools, including administration, troubleshooting, and performance tracking. This role involves collaboration with cross-functional teams and participation in the CX 2.0 initiative, aimed at enhancing customer service and operations through innovative solutions.
8 Days Ago
USA
Remote
5,200 Employees
Senior level
5,200 Employees
Senior level
Insurance • Financial Services
The Foreclosure Senior Milestone Specialist ensures compliance within the foreclosure process by liaising with external counsel, managing foreclosure cases, and preparing complex reports. Responsibilities include monitoring timelines, executing financial documents, and coordinating with property preservation, while providing support to internal teams and mentoring new hires.
8 Days Ago
United States
Remote
675 Employees
175K-220K Annually
Senior level
675 Employees
175K-220K Annually
Senior level
Cloud • Information Technology • Other • Productivity • Software
The Head of Customer Support at Celigo drives customer success by leading a high-performing support team, managing both onshore and offshore resources, and enhancing operational effectiveness. Responsibilities include strategic leadership, team management, ensuring customer satisfaction, handling escalations, and optimizing multi-channel support strategies.
8 Days Ago
United States
Remote
138 Employees
Senior level
138 Employees
Senior level
Software
The Engagement Manager, Customer Success is responsible for onboarding and growing enterprise clients by pitching Zinier’s innovative Field Service Platforms, ensuring timely project delivery, and collaborating with sales and development teams to drive customer success and satisfaction.
8 Days Ago
USA
Remote
48 Employees
84K Annually
Senior level
48 Employees
84K Annually
Senior level
Artificial Intelligence • Computer Vision • Insurance • Machine Learning • Software
The Customer Support Lead will oversee Tier 1 support agents, managing daily operations, resolving client escalations, and improving service quality. The role also focuses on team leadership and coaching, enhancing workflows, and conducting performance analysis.
Top Benefits:
401-K
401-K Matching
Company Equity
+26 More
9 Days Ago
USA
Remote
162 Employees
110K-124K Annually
Senior level
162 Employees
110K-124K Annually
Senior level
Big Data • Cloud • Other • Analytics
As a Principal Accessibility Specialist, you'll lead the accessibility strategy and implementation across digital products, ensuring compliance with the latest WCAG standards. You'll work with designers, developers, and product managers to improve user experiences and provide mentorship to cross-functional teams on best practices for accessible design and development.
9 Days Ago
USA
Remote
268 Employees
Senior level
268 Employees
Senior level
Insurance
The Senior Compliance Specialist will support risk management practices in the claims department, ensuring compliance with regulations, conducting deep dive claim reviews, overseeing complaint handling and adjuster licensing programs, and collaborating with various teams on compliance training and policies.
Top Benefits:
401-K
Company Outings
Dental Insurance
+13 More
9 Days Ago
USA
Remote
132 Employees
Senior level
132 Employees
Senior level
Software
As a Customer Success Director at Fairmarkit, you will build strong relationships with customers, develop success plans, and ensure client adoption of Fairmarkit's procurement solutions. You will act as a trusted advisor, drive customer engagement, and help clients meet their business objectives and strategic outcomes while achieving renewal and growth targets.
Top Benefits:
401-K
Company Equity
Company Outings
+13 More
9 Days Ago
3 Locations
Remote
300 Employees
Senior level
300 Employees
Senior level
Software
The Demo Solutions Specialist will provide technical support for platforms aiding Revenue Enablement and Solution Consulting, manage demo environments, optimize knowledge bases, and support the implementation of sales tech stack platforms. The role involves collaboration, project management, and reporting on enablement initiatives.
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