Top Senior Level Customer Success Jobs in Rochester, NY

The Senior Client Experience Manager will generate new business with media and advertising agencies, manage client relationships, prepare presentations, and drive sales goals in the Life Sciences sector. This role involves collaborating with teams and mentoring junior members.

The Senior Client Success Manager at Omnidian focuses on managing specific Enterprise Commercial client relationships, becoming an expert in the business, understanding client value calculations, and maximizing the positive impact of Omnidian services. Responsibilities include managing contracts, building relationships, implementing strategies, and providing regular updates to clients. The role requires 5+ years of professional experience, 2+ years of managing relationships with B2B clients, and 6+ months of work experience in the commercial, industrial, and/or utility solar industry.

The JIRA & Confluence Specialist will manage and configure JIRA and Confluence for Agile Development, providing project oversight, facilitating meetings, administering JIRA workflows, and developing customer pages in Confluence, while also coaching team members and gathering business requirements.