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Top Senior Level Customer Success Jobs in Rochester, NY

317+ Job Results
3 Days Ago
8 Locations
254 Employees
7+ Years of Experience
254 Employees
7+ Years of Experience
Marketing Tech • Analytics
As a Senior Customer Success Manager, you will manage a portfolio of FMCG clients, providing strategic guidance and support to help them leverage market insights, enhance their experience with the platform, and achieve their business goals. Responsibilities include conducting workshops, monitoring client health, managing renewals and growth opportunities, and gathering customer feedback to improve services.
3 Days Ago
3 Locations
Remote
542 Employees
7+ Years of Experience
542 Employees
7+ Years of Experience
Information Technology
The Senior Director of Customer Success at AccuWeather will lead a team focused on ensuring customer satisfaction and retention, enhancing customer engagement, and aligning initiatives with business goals. Responsibilities include developing customer success strategies, mentoring team members, managing key client relationships, and establishing performance metrics. The role also involves overseeing onboarding and gathering customer feedback.
Top Benefits:
401-K
Company Outings
Dental Insurance
+10 More
4 Days Ago
USA
Remote
85 Employees
5-7 Years of Experience
85 Employees
5-7 Years of Experience
Information Technology • Legal Tech
The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.
4 Days Ago
United States
Remote
1,500 Employees
5-7 Years of Experience
1,500 Employees
5-7 Years of Experience
Fitness • Healthtech
The Client Executive, Reseller at Headspace is responsible for managing client relationships, onboarding new clients, driving adoption and renewals, and collaborating with internal teams to deliver value. This role requires proactive management of client documentation and reporting, as well as acting as a voice for clients to inform strategy and identify advocacy opportunities.
4 Days Ago
United States of America
15,000 Employees
58K-124K Annually
5-7 Years of Experience
15,000 Employees
58K-124K Annually
5-7 Years of Experience
Biotech • Pharmaceutical
The Compliance Specialist will support the Process Sciences team by managing compliance activities, preparing documentation, evaluating risks, and coordinating with stakeholders for IPC programs related to manufacturing bioprocesses. This role involves organizing data, reviewing technical documents, presenting compliance topics, and troubleshooting issues.
5 Days Ago
United States
Remote
2,825 Employees
81K-102K Annually
5-7 Years of Experience
2,825 Employees
81K-102K Annually
5-7 Years of Experience
Information Technology • Software
The Senior Customer Success Manager will manage customer relationships to ensure satisfaction and long-term success. Responsibilities include understanding customers' business needs, conducting business reviews, leading user training, and advocating for customer feedback and needs within the organization. This role is key in driving customer engagement and retention while supporting overall business goals.
5 Days Ago
USA
Remote
1,455 Employees
7+ Years of Experience
1,455 Employees
7+ Years of Experience
Software • Database
The Enterprise Customer Success Manager at Postman will focus on post-sale strategy and engagement for Enterprise accounts, collaborating with customers to achieve key objectives and deliver value from the platform. Responsibilities include account planning, proactive management, and cross-functional collaboration to enhance customer relationships and drive adoption.
5 Days Ago
15 Locations
Remote
403 Employees
5-7 Years of Experience
403 Employees
5-7 Years of Experience
Cybersecurity
The Customer Success Advisor owns the entire customer journey from onboarding to value realization, acting as the voice of the customer while managing relationships with senior IT leaders. They track and measure customer success metrics and must possess strong project management skills, combined with a comprehensive understanding of cybersecurity and risk consulting.
5 Days Ago
USA
Remote
70 Employees
5-7 Years of Experience
70 Employees
5-7 Years of Experience
Real Estate
As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise and large mid-market customers, focusing on customer adoption, retention, and growth. You will develop relationships with key stakeholders, provide actionable insights and data analysis, and work with cross-functional teams to meet customer needs. Your role includes mentoring entry-level CSMs and ensuring compliance with best practices while achieving set goals.
5 Days Ago
USA
Remote
89 Employees
5-7 Years of Experience
89 Employees
5-7 Years of Experience
Other
As an Enterprise Customer Success Manager at Rentable, you will enhance customer relationships, drive growth and retention, manage a portfolio of enterprise clients, identify opportunities, and collaborate with cross-functional teams to meet client needs and achieve business goals. You will also mentor junior team members and ensure compliance with best practices while consistently meeting performance indicators.
Top Benefits:
Remote Work Program
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