Get the job you really want

Top Senior Level Customer Success Jobs in Rochester, NY

280+ Job Results
7 Days Ago
US
Remote
559 Employees
100K-140K Annually
5-7 Years of Experience
559 Employees
100K-140K Annually
5-7 Years of Experience
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Automation
The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.
7 Days Ago
United States
Remote
58 Employees
5-7 Years of Experience
58 Employees
5-7 Years of Experience
Software • Business Intelligence
As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.
7 Days Ago
US
Remote
181 Employees
75K-85K Annually
5-7 Years of Experience
181 Employees
75K-85K Annually
5-7 Years of Experience
eCommerce • Insurance • Software
The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.
7 Days Ago
US
Remote
223 Employees
5-7 Years of Experience
223 Employees
5-7 Years of Experience
Big Data • Cloud • Information Technology • Software • Analytics • Business Intelligence • Big Data Analytics
The Customer Success Engineer at Lakeside Software will provide technical solutions and support to enterprise customers, develop best practices for SysTrack implementation, and build strong customer relationships to enhance product adoption and satisfaction.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
8 Days Ago
United States
Remote
1,444 Employees
5-7 Years of Experience
1,444 Employees
5-7 Years of Experience
Information Technology • Software
The Workday Client Partner acts as a trusted advisor to large enterprise clients, focusing on account management, relationship development, and driving revenue growth. This role involves engaging with senior stakeholders, providing sales support, and ensuring client satisfaction while managing strategic IT roadmaps and staffing changes.
8 Days Ago
USA
Remote
101 Employees
140K-195K Annually
5-7 Years of Experience
101 Employees
140K-195K Annually
5-7 Years of Experience
Marketing Tech • Social Media • Analytics
The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.
Top Benefits:
401-K
Company Outings
Dental Insurance
+9 More
8 Days Ago
United States
Remote
1,100 Employees
7+ Years of Experience
1,100 Employees
7+ Years of Experience
Software
The Customer Success Manager at Edmentum will drive client renewals and growth by designing effective implementation plans, evaluating progress, and ensuring customer satisfaction. This role requires strategic thinking, effective communication, and leadership to foster relationships and promote successful outcomes for educational programs.
9 Days Ago
United States
Remote
16 Employees
120K-160K Annually
5-7 Years of Experience
16 Employees
120K-160K Annually
5-7 Years of Experience
Artificial Intelligence • Information Technology • Software
Seeking a Customer Success Manager to manage a portfolio of health system clients, develop relationships, resolve customer issues, and collaborate with internal teams. Remote position within the US with a base salary of $120K to $160K + equity.
9 Days Ago
United States
Remote
129 Employees
5-7 Years of Experience
129 Employees
5-7 Years of Experience
Information Technology • Travel
As an Air Ticketing Specialist, you will process ticketing requests, respond to service desk inquiries, and provide consultative solutions for clients. The role requires expertise in ticketing systems and collaboration within a team to enhance client satisfaction and resolve airline queries effectively.
9 Days Ago
2 Locations
Remote
62 Employees
130K-150K Annually
5-7 Years of Experience
62 Employees
130K-150K Annually
5-7 Years of Experience
Marketing Tech • Software
The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention by driving the adoption of the company's software, developing account expansion strategies, consulting with customers, renewing contracts, onboarding new customers, and creating feedback loops with product management.
All Filters
Date Posted
Job Category
Experience
Industry
Company Name
Company Size