Top Senior Level Operations Manager Jobs in Philadelphia, PA

The Manager of Implementation is responsible for overseeing a team that facilitates customer implementation, home plan optimization, and initial training. This involves managing project planning, client setup, quality assurance, and cross-functional collaboration while ensuring a smooth transition to the Higharc platform.

The Enterprise Operations Manager oversees client relationships, ensuring quality service and account profitability. Responsibilities include managing personnel and operations at various locations, developing client satisfaction strategies, conducting surveys, and providing training for Site Managers. Frequent travel to client sites is required, along with strategic planning and problem-solving to enhance account performance.

The Head of Implementation Operations at Slice will lead the design and execution of scalable implementation processes for hardware and software, ensuring exceptional customer satisfaction and operational excellence while managing a distributed team.

The Operations Quality & Continuous Improvement Supervisor manages plant quality, drives continuous improvement initiatives, supervises quality department employees, ensures compliance with SOPs, supports cost control initiatives, and collaborates with plant leadership to meet performance goals. They also lead quality training programs and partner with regional quality personnel to improve processes.

The Associate Director is responsible for securing and growing major gifts to support the ALS Association's mission, managing a portfolio of 125-150 donors, and collaborating with field Development staff to build partnerships and revenue strategies.

The Sr. Manager, CX Operations will lead a team to enhance customer experience through effective process management and tool optimization. Responsibilities include coaching team members, developing Business Requirements Documents, overseeing stakeholder communications, KPI reporting, and ensuring smooth release management of new features, while maintaining compliance and risk management.

As Strategy Lead, UX, you will leverage brand and consumer insights to develop compelling strategies, lead client projects, and maintain strong client relationships. Your role includes conducting research, designing user experiences, facilitating workshops, and mentoring junior strategists, all while ensuring user needs and client goals are balanced throughout project cycles.