Top Senior Level Customer Success Jobs in Philadelphia, PA

As a Senior Customer Success Manager, you will manage a portfolio of FMCG clients, providing strategic guidance and support to help them leverage market insights, enhance their experience with the platform, and achieve their business goals. Responsibilities include conducting workshops, monitoring client health, managing renewals and growth opportunities, and gathering customer feedback to improve services.

The Account Director will lead day-to-day client services, overseeing client programs and collaborating with internal teams and external agencies to develop integrated brand campaigns. Responsibilities include strategic planning, project management, and maintaining client relationships, particularly within the financial services sector.

The Director of Customer Education & Support will lead the development and execution of customer education strategies, enhance the customer journey, and ensure high engagement and satisfaction. Responsibilities include managing teams, collaborating across departments, developing training programs, and advocacy for customer needs.

The QHSE Global Compliance Specialist oversees global regulatory compliance in HSE, ensuring product alignment with country standards, training teams, collaborating with stakeholders, and implementing compliance processes. The role requires maintaining accurate compliance records, tracking project quality and costs, and driving improvement initiatives.

The Senior Manager of Client Engagement at Mursion is responsible for driving behavior change at large organizations. This role involves partnering with Fortune 500 clients to design and implement programs, develop strategic partnerships, coach team members, and track market trends for adjustments to the business model.

The Client Relationship Manager will maintain relationships with clients and advisors, manage a caseload, consult on plan operations, and ensure timely distribution of plan notices. The role provides a supportive work environment and requires a proactive approach to managing client accounts and resolving administrative issues.

The Enterprise Customer Success Manager will manage a portfolio of State, Local, and Higher Ed customers, ensuring satisfaction and successful solution adoption. Responsibilities include customer relationship management, onboarding implementation, training, account monitoring, contract renewal, and feedback collection to drive product improvements.