Top Entry Level Customer Success Jobs

The Manager of Customer Success and Account Management oversees a team focused on enhancing client satisfaction with SmithRx's Pharmacy Benefit Management services. This entails setting team goals, improving customer satisfaction scores, and enabling successful account management through effective relationships and project coordination.

The Customer Success Manager (CSM) manages the post-sales lifecycle for Enterprise customers, ensuring they maximize value from hardware and SaaS solutions, thus improving customer health, adoption, and engagement. Responsibilities include onboarding, managing customer engagements, addressing issues, and working collaboratively across teams to deliver value and influence product development.

The Front Office Representative is responsible for ensuring guest satisfaction by processing hotel registrations, handling guest comments and complaints, providing information about hotel services and local attractions, making reservations, and maintaining communication logs. The role requires excellent customer service and teamwork to create a delightful experience for all guests.

The Peer Recovery Specialist will assist in developing recovery plans and coach patients on accessing community resources. They will monitor patients' responses to treatment medications and collaborate with medical providers. The role involves supporting patients in managing symptoms and achieving employment or housing goals.

The Credit Balance Specialist reviews accounts with credit balances, generating overpayment letters to insurance carriers, and processing patient and insurance refunds. They will also analyze credit balances and prepare reports, ensuring accuracy in the revenue cycle management.

The Client Enablement Specialist II will support the client onboarding and implementation process, acting as the main contact for client and legal team inquiries. Responsibilities include managing implementation meetings, documenting onboarding requirements, resolving client questions, and collaborating with internal teams. Strong communication and organizational skills are essential for ensuring efficient client services.

The Chargeback and Payment Disputes Specialist will investigate and analyze dispute cases, manage chargebacks, communicate with various stakeholders, maintain databases, and interact with multiple departments to ensure proper responses and organization of payment disputes.