Top Senior Level Customer Success Jobs in Cleveland, OH

The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results and customer satisfaction. This includes evaluating performance, identifying trends, and driving continuous improvement through data-driven strategies and collaboration with internal teams.

Seeking a strategic leader to join as the VP of Customer Experience. Responsible for shaping and executing customer-centric strategies to drive satisfaction, loyalty, and advocacy. Key responsibilities include developing CX strategy, utilizing data-driven insights, championing Voice of Customer, mapping customer journey, leading CX team, and implementing innovative technologies for exceptional customer experiences.

Manage and process customer invoices within zLinq's Invoice Processing portal, work with vendors to resolve payment issues, assist in onboarding new clients, and ensure efficient billing analysis and problem-solving for clients.

The CPX Enablement Manager is responsible for developing and deploying training strategies for Workiva's CPX employees to ensure effectiveness and maximize employee engagement. This role involves creating onboarding programs, continuous learning processes, and change management strategies. Key responsibilities include assessing training needs, analyzing program performance, and ensuring effective adoption of organizational changes. The ideal candidate should have a Bachelor's degree and at least 5 years of related experience.

Lead Customer Success Manager role at Clari, responsible for driving adoption, engagement, and experience throughout the customer journey. Remote opportunity preferred to be worked from the Central or East time zone. Must have 7+ years experience in B2B SaaS Customer Success with knowledge of Salesforce.

Seeking a Senior DeltaV Specialist for Manufacturing Automation at a fast-paced environment with high technical and project management responsibility. Responsibilities include supporting the MACS Center, automation equipment design, system commissioning, and collaborating with various teams.

Responsible for optimizing tool stack, improving workflows, and enhancing customer support processes to drive positive results. Collaborate with CX leadership, manage CX tools, collect requirements, and provide detailed documentation. 5+ years of ops experience required. Strong understanding of Planhat, Zendesk, and Salesforce preferred. Strong analytical skills and results-driven mindset essential.