Top Senior Level Customer Success Jobs in Atlanta, GA

The Sr. Manager of Customer Success will lead, mentor, and manage the Customer Success Team, driving customer health scores, product adoption, and collaboration with other departments. Responsibilities include recruiting and training customer success staff, achieving performance metrics, managing escalations, and developing strategies for tech-touch customer engagement.

As a Customer Success Manager at HumanSignal, you will be responsible for building and maintaining relationships with enterprise clients, ensuring they achieve their business goals. You will guide customers through onboarding and integration of software into their processes, while driving value and expansion of services within the accounts you manage.

As a Customer Support Manager, you will lead and grow a high-performing team, ensuring exceptional customer support for a digital experience and virtual events SaaS platform. You will manage performance, resolve critical issues, and build strong relationships across departments while maintaining customer satisfaction and adherence to SLAs.

As a Senior Implementation Specialist, you will onboard new customers to ensure they effectively use GoodTime's products. This role involves leading project teams, training users, creating customer playbooks, and utilizing tools to track customer engagement and success metrics. Strong project management and the ability to simplify complex topics for various audiences are essential.

As a Technical Lead at Smartsheet, you will serve as a subject matter expert within a support pod, resolving technical issues and managing escalations. You will provide mentorship, oversee day-to-day operations, and collaborate with engineering to improve customer support processes. Your role includes a focus on improving customer and agent experiences, technical consulting, and ensuring the team meets service level agreements.

As a Client Partner at 10Pearls, you will leverage your extensive sales experience to grow new business and maintain relationships in the technology industry, particularly in financial services and healthcare. Responsibilities include prospecting, client advocacy, negotiating contracts, and supporting team initiatives for customer success.

As a Customer Success Manager at Luma Health, you will manage relationships with strategic healthcare clients, driving product adoption, usage, and satisfaction. Responsible for strategic onboarding and account growth, you will collaborate internally to ensure clients achieve their goals while analyzing data to provide actionable insights. Your role involves customer advocacy, addressing concerns promptly, and promoting client success within the organization.