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Top Senior Level Customer Success Jobs in Rochester, NY

317+ Job Results
11 Days Ago
US
Remote
258 Employees
120K-175K Annually
7+ Years of Experience
258 Employees
120K-175K Annually
7+ Years of Experience
eCommerce • Enterprise Web • HR Tech
The Enterprise Customer Strategist will manage complex sales cycles, develop strategic relationships with enterprise clients, conduct product demonstrations, and drive sales processes from prospecting to contract closure. The role requires strong collaboration with cross-functional teams and staying informed about industry trends to enhance strategies and meet sales targets.
11 Days Ago
US
Remote
1,400 Employees
7+ Years of Experience
1,400 Employees
7+ Years of Experience
Cloud • Healthtech • Information Technology • Consulting
The Client Partnership Executive manages long-term relationships with clients, serving as their trusted advisor. Responsibilities include analyzing client needs, cross-selling services, maintaining client satisfaction, leading sales opportunities, and coordinating with internal teams. The role also involves industry representation and pipeline management.
Top Benefits:
401-K
Company Outings
Dental Insurance
+17 More
11 Days Ago
United States
Remote
6,355 Employees
89K-124K Annually
5-7 Years of Experience
6,355 Employees
89K-124K Annually
5-7 Years of Experience
Productivity • Software • Conversational AI
The Digital Customer Success Campaign Manager will develop and execute programmatic customer campaigns via email and in-app channels, aiming to enhance customer health and retention. The role requires analytical and writing skills to measure campaign success and manage cross-functional partnerships for optimal customer engagement.
11 Days Ago
US
Remote
400 Employees
120K-150K Annually
7+ Years of Experience
400 Employees
120K-150K Annually
7+ Years of Experience
HR Tech • Software
As a Senior Customer Success Manager, you will manage complex enterprise client relationships, serve as a trusted advisor, influence internal teams, drive user adoption, develop customer champions, and maintain high levels of customer engagement and satisfaction throughout the customer lifecycle.
Top Benefits:
401-K Matching
Commuter Benefits
Company Equity
+32 More
11 Days Ago
United States
Remote
16 Employees
7+ Years of Experience
16 Employees
7+ Years of Experience
Marketing Tech
The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.
11 Days Ago
USA
Remote
410 Employees
20-30
5-7 Years of Experience
410 Employees
20-30
5-7 Years of Experience
Software
The Patient Engagement Specialist will connect insurance plan members with healthcare services by conducting outreach through calls, texts, and emails. The role includes scheduling telehealth appointments, educating patients about their insurance benefits, managing patient inquiries, and achieving outreach goals, while maintaining effective communication and relationships with patients and healthcare providers.
11 Days Ago
United States
Remote
201 Employees
80K-120K Annually
5-7 Years of Experience
201 Employees
80K-120K Annually
5-7 Years of Experience
AdTech • Digital Media • Marketing Tech
The Manager of Client Enablement leads a team to enhance client satisfaction through effective onboarding, training, and support for an ecommerce SaaS platform. Responsibilities include developing training programs, managing client accounts, optimizing processes, and improving client retention, while collaborating with sales and engineering teams.
12 Days Ago
United States
Remote
218 Employees
70K-70K Annually
5-7 Years of Experience
218 Employees
70K-70K Annually
5-7 Years of Experience
Fintech
As a Participant Support Specialist, you'll support Spanish-speaking customers by providing tier 2 educational and technical assistance. You'll manage inquiries via phone and email, troubleshoot technical issues, maintain product tools, and collaborate with various departments to ensure customer satisfaction.
Top Benefits:
401-K
Health Insurance
Free Snacks and Drinks
12 Days Ago
United States of America
Remote
500 Employees
5-7 Years of Experience
500 Employees
5-7 Years of Experience
Software
The RCM Specialist at Brightree manages financial results for insurance companies and customers, ensures optimal reimbursements, adheres to quality assurance processes, and maintains operating procedures. Responsibilities include resolving customer issues via Salesforce, documenting billing methodologies, and improving business processes while complying with HIPAA guidelines.
Top Benefits:
401-K
Company Outings
Dental Insurance
+12 More
12 Days Ago
USA
Remote
280 Employees
5-7 Years of Experience
280 Employees
5-7 Years of Experience
Healthtech
The Client Success Manager is responsible for managing client relationships, enhancing client satisfaction, and driving organic growth through effective communication and strategic planning. They will serve as the primary liaison between clients and RxSense, ensuring clients' business objectives are met while also advocating for them within the company. Responsibilities include relationship development, contract management, and execution of strategic account plans.
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