Top Senior Level Customer Success Jobs in Rochester, NY

As a Senior Customer Success Engineer at Veza, you will act as a trusted advisor, providing technical guidance on IAM solutions, designing end-to-end solutions, and training customers to utilize the Veza platform effectively. You will perform health checks, conduct business reviews, and manage technical escalations, ensuring customers gain maximum value from the product.

The Customer Success Manager will manage enterprise accounts, ensuring customer retention, expansion, and adoption of services. This includes building strategic relationships, collaborating on renewals, and contributing to implementation playbooks. The role requires significant travel and involves negotiation and project management of professional services.

We are looking for certified interpreters for English to Spanish translation, requiring 5 to 7 years of interpretation experience and relevant certification. Candidates should be fluent in both English and Spanish and provide their hourly rates for consideration.

As a Customer Success Manager, you will manage a portfolio of clients, ensuring retention and satisfaction. You will identify growth opportunities, renew contracts, and act as a liaison between the customer and internal teams to maximize value from our services. Strong relationship-building skills with executive and senior leadership are crucial for this role.

The Director, Client Services leads and inspires nonprofits to achieve their fundraising potential through hands-on support and strategic guidance. The role focuses on building partnerships, understanding client needs, and implementing effective fundraising strategies.

The Head of Customer Success will lead client relationships during implementation, focusing on retention, renewals, and customer satisfaction. They will develop strategies, set timelines for launches, nurture customer accounts, and collaborate with internal teams to ensure a successful post-sales experience.

The Senior Global Mobility Specialist advises on global immigration and relocation processes, consults with employees and stakeholders on international assignments, manages vendor relationships, and ensures compliance with immigration laws while providing ongoing support throughout the relocation process.