Top Senior Level Customer Success Jobs in Rochester, NY

The Senior Customer Success Manager at People.ai acts as a trusted advisor for enterprise and mid-market customers, overseeing account planning and success strategies. The role focuses on driving customer adoption by identifying expansion opportunities and ensuring measurable outcomes. Key responsibilities include maintaining relationships, executing engagement strategies, and collaborating with internal teams to optimize customer success and retention.

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption, relationship management, and ensuring maximum ROI for customers. Responsibilities include hosting meetings, creating account plans, monitoring product usage, providing training, and aligning internal resources to drive customer success.

The Senior Client Relationship Executive is responsible for managing relationships and financial aspects with complex clients, ensuring client satisfaction and retention. This role involves collaboration with various departments to provide tailored solutions, achieve growth targets, and increase revenue through strategic partnerships and client education.