Top Senior Level Customer Success Jobs in Rochester, NY

The Customer Onboarding Manager will work with new and existing clients during the transition from sales to onboarding. They will manage project delivery, understand business requirements, and ensure clients gain maximum value from the Insider platform.

Own the relationship for key customer accounts, drive adoption and business needs, serve as primary point of contact for customers, anticipate and address customer needs, ensure customer satisfaction and value realization, commit to achieving team KPIs.

As a Senior Customer Success Manager at AppOmni, you will be responsible for engaging and enabling AppOmni’s largest customers, driving the full customer lifecycle, and ensuring customer success. You will build strong relationships, drive product adoption, and act as a trusted advisor on the AppOmni product. Your focus will be on customer satisfaction and retention, as well as collaborating with internal teams to enhance customer experience.