Top Remote Tech Jobs

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.

Serve as primary client contact to increase engagement, adoption, retention, and revenue. Build strong client relationships, understand business needs, monitor renewals, identify upsell opportunities, host educational webinars, and travel to client sites to support success.

Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health, version currency, license utilization, and resolve escalations. Apply and develop Success Plays, create use cases and success stories, coordinate cross-functional teams, and oversee customer-focused projects to maximize value and usage.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Manage a portfolio of 50–70 enterprise accounts (~$2.5M ARR), drive adoption, retention, and expansion by partnering with C-suite stakeholders, defining measurable outcomes, leading renewals, coordinating cross-functional resources, and maintaining account health and forecasting in ChurnZero and Salesforce.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

Manage strategic, high-potential accounts to deepen relationships, ensure seamless onboarding and operations, identify upsell/cross-sell opportunities, train and educate clients, resolve order and service issues, and collaborate with Sales, Client Services, and Medical Affairs to drive account growth and satisfaction.

Partner with high-impact nonprofit customers to drive fundraising outcomes, adoption, retention, and growth. Lead discovery, success planning, training, and strategic guidance; use AI and data to identify risks and opportunities; run webinars and 1:1 engagements; advocate cross-functionally to improve customer experience.

Manage Mandarin-speaking Asia-based customers and agency partners to drive adoption, retention, and growth of Levanta's affiliate marketing platform. Act as primary contact, coordinate cross-functional teams, match customers with affiliates, monitor health metrics, and provide product feedback to improve customer outcomes.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage day-to-day relationships for assigned healthcare clients, drive retention and expansion, run business reviews, advocate for clients internally, and collaborate with cross-functional teams to ensure successful implementation and outcomes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Lead a portfolio of enterprise accounts as primary advisor, drive adoption and product value through cross-functional orchestration, run Quarterly Business Reviews, develop success plans, monitor customer health metrics, and resolve needs to maximize retention and advocacy.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Lead strategic customer success for large enterprise accounts: build C-level relationships, drive adoption and renewals, execute success plans and SBRs, coordinate cross-functional teams, surface product feedback, and identify expansion opportunities to maximize customer value.

Own end-to-end onboarding for mid-market SaaS customers: run kickoffs, workshops, and trainings; manage multiple concurrent onboardings; coordinate Sales, Support, Product and Account teams; build onboarding curriculum and playbooks; measure success against time-to-value, onboarding within 90 days, working sessions, documented use-case wins, and CSAT.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.